Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service RepresentativeVillage Square Portola Valley Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $23 - $25 per hour, for each hour workedThis is a full-time position with a 5/8 schedule and availability needed Monday through Friday.Full-time Benefits Package*:Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser PermanenteLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:Previous veterinary receptionist or healthcare-related front-desk experience is requiredProficiency in the following skills: Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management softwareExceptional verbal and written communication skillsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Village Square Portola Valley Veterinary Hospital?Village Square Portola Valley Veterinary Hospital is a well-established, multi-doctor general practice providing high-quality medicine to dogs and cats in the Portola Valley community. Our team of 5 veterinarians works together in a supportive, collaborative environment where continued learning and professional development are encouraged. We offer comprehensive wellness, diagnostic, dental, surgical, and senior pet care, with a strong commitment to personalized medicine and exceptional client service. Our team takes pride in the lasting relationships we have built with our wonderful, long-standing clientele and in creating a positive workplace where everyone is eager to lend a helping hand.