Associate Account Manager - Entry Level (Non-Sales)

Overview ADP is hiring an Associate Account Manager . In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands. The role focuses on clients that have between 50 and 999 employees. Training will help you succeed in this position. To thrive, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You will communicate clearly over the phone and in writing, building rapport and professionalism, with client satisfaction scores as a key metric. The environment values inclusion and collaboration. Ready to Make Your Mark? Apply now. To learn more about Client Services at ADP, watch here: Responsibilities Be a Trusted Advisor and Problem Solver. Use a broad perspective to resolve time-sensitive issues and provide solutions. Take initiative to seek answers and achieve positive outcomes. Build Relationships. Use phone, email, and/or chat to exceed client expectations while upholding ADP's core value of Integrity is Everything. Educate and Provide Recommendations. Leverage product and services knowledge to help clients understand value and turn input into recommendations for leaders on best practices and training solutions. Organize. Maintain a daily schedule and manage a high volume of inbound calls; expect higher phone activity during peak seasons (e.g., year-end). Qualifications You have at least one year of experience in a customer service environment. You can work overtime hours during peak seasons. A college degree is great but not required. Relevant experience may include: Experience noted above OR Military experience where teamwork, adaptability, organization, and follow-through help build relationships and identify solutions. You'll Love Working Here Because Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups to connect globally with networks and allies. Grow your career in an agile, fast-paced environment with opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best-in-class benefits start on Day 1. Focus on mental health and well-being; we support each other and well-being in the workplace. Join a company committed to giving back and making a positive impact in communities. Get paid to pay it forward with company-paid volunteering time off. Compensation and Benefits Base salary offers for this position may vary by location, skills, and experience. Some roles may include bonuses, equity, or commissions. Benefits include Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Disability Insurance, Charitable Contribution Match, Holidays, Personal Days & Vacation, and Paid Volunteer Time Off. The compensation for this role is USD $18.56 - $34.66 per hour. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state, and local laws. About ADP and Equity A brief overview: ADP is a global provider of cloud-based human capital management solutions, including HR, payroll, talent, time, tax, and benefits administration. We value a down-to-earth culture, embrace ideas, encourage innovation, and foster belonging. Diversity, Equity, Inclusion & Equal Employment Opportunity statements are included as part of our policies. Ethics and Culture ADP maintains high ethical standards and expects associates to uphold integrity. For more about ADP’s culture and values, visit the Life at ADP page. #J-18808-Ljbffr