Home Health Clinical Supervisor

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Home Health Clinical Supervisor leads the clinical home health care team to utilize a collaborative process to assess, plan, implement, monitor, and evaluate the options and services required to meet home health and home care patients’ health needs while coordinating available resources to promote quality and cost-effective outcomes through ongoing audits of medical records and clinical documentation to continually improve data quality in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

Essential Activities and Tasks  

Operations Management and Administration - 55%

• Supervises staff and gives direction on quality and consistent patient care.

• Conducts supervised patient visits to assess competency of team members.

• Participates in on-call rotation as needed and must be available during operating hours to complete nursing visits.

• Coordinates the oversight of all direct and indirect patient care services ensuring accurate evaluation of patient needs.

• Develops, implements and updates individualized care plans to assure physician orders are being followed and evaluates the effectiveness of the plan of care on an ongoing basis.

• Supervises the implementation of the physician and clinical plan of treatment by auditing, organizing, overseeing, integrating, and modifying the resources necessary to reach desired outcomes.

• Interprets operational indicators to detect census changes and increases/decreases in volume that could drive staffing levels, staff productivity, revenues, and/or expenses.

• Evaluates and approves the clinical documentation, approves workflow, identifies necessary authorization to contribute to timely and accurate billing.

• Reviews diagnosis coding and plan of care orders for all home health and home care patients in accordance with Medicare regulations.

• Assures all equipment, systems, and monitoring are in place to meet or exceed quality, customer service, utilization, and compliance standards in all Ohio Living programs. 

• Collaborates with marketing team to manage processes, protocols, and timeliness of all referrals to meet the comprehensive needs of the patients.

• Manages the local component of the integrated electronic medical record and assures that the office and clinical staff are well trained and use the system productively and accurately according to company policies. 

• Evaluates workflow processes, administrative processes, and departmental processes. 

Quality and Compliance Management - 30%

• Mentors clinical staff to ensure the patient’s plan of care results in positive patient outcomes upon discharge. Maintains knowledge of current nursing practices and available treatments. Arranges for and teaches new tasks and techniques to nursing staff.

• Maintains knowledge of requirements of regulatory agencies, accrediting bodies, and third party payers. Responsible for providing ongoing education to clinicians on all regulatory requirements related to documentation.

• Audits and maintains current and accurate medical records and clinical documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.

• Monitors and maintains home health and home care revenue cycles and collection cycles and ensures accuracy in documentation and coding.

• Assures all equipment, systems, and monitoring are in place to meet or exceed quality, customer service, utilization, and compliance standards in all Ohio Living programs.

• Prepares plans of action for areas of concern identified through clinical record review, clinical process audits, patient satisfaction results and fiscal audits. Responsible to update and modify plan of actions to achieve desired goals.

• Oversees the state survey processes, mock survey, and compliance audits. Maintains a state of readiness for licensure and accreditation survey.

• Serves as a resource to clinical team for questions and/or concerns regarding federal and state regulations, approved accrediting bodies, and professional standard of practice.

People Management and Development - 15%

• Supervises the clinical home health and home care team.

• Fosters a positive work environment that attracts, retains, and motivates employees.

• Participates in the selection, training and development of team members.

• Interviews, selects, and orients new direct reports.

• Defines, establishes, and promotes performance expectations so direct reports understand and demonstrate excellence through high quality and consistent performance.

• Evaluates job performance of direct reports in accordance with the company policy and procedure and provides developmental guidance to staff for improved performance and growth.

• Monitors accountability with organization requirements prescribed by the Employee Handbook. Documents and engages employees who are routinely not observing these requirements in an effort to achieve compliance. Works with Human Resources when circumstances arise that necessitate further documentation and intervention.

• Participates in the development, planning, scheduling, conducting, and monitoring of in-service training programs, on-the-job training, and orientation programs for departmental staff.

• Ensures payroll is completed timely and accurately within each pay period. 

• Ensures that there is a reasonable and sufficient plan for staffing should a direct report be absent or a direct reporting position be vacant.

• Responds timely and thoughtfully to questions, requests, and work product from departmental staff that has been provided for review and approval.

All other duties as assigned.

Qualifications

Education

• Current unencumbered license for the state of Ohio to practice as a Registered Nurse (RN) required.

• Bachelor of Science in Nursing (BSN) preferred.

Experience

• Three years experience in clinical operations supervision required.

• One year experience in a home health setting required.

• One year experience in a Medicare-certified home health agency required. 

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.

• Proficiency with electronic medical records (EMR) preferred.

Other Requirements

• Must be able to read, write, speak, and understand the English language.

• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day

• Standing - Up to 8 hours/day

• Walking - Up to 8 hours/day

• Lifting, transferring, pushing or pulling patients or equipment/supplies - Up to 50 pounds

• Driving - Up to 6 hours/day

• Travel % / Overnight Travel - Occasional

• Work weekends, evenings, and holidays - As needed for coverage

• On-call availability - Occasional

• Subject to patients with various disease processes - Occasional

• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day

• Risk Category for Exposure to Bloodborne Diseases - I