Service Advisor

Description:

We are seeking a highly motivated and customer-focused Service Advisor to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless service experience from start to finish. You will be responsible for understanding customer needs, coordinating service requests, and delivering exceptional support to ensure complete satisfaction with our products and services.

This role is office based

What Youll Do

Greet customers and provide them with a warm and welcoming experience

Listen to customer concerns and assist them in scheduling appointments for services

Communicate with customers about service recommendations, estimated costs, and timelines for completion

Ensure that all necessary repairs are accurately documented and performed in a timely manner

Upsell additional services and products to customers to enhance their vehicle's performance and longevity

Follow up with customers to ensure their satisfaction and address any concerns or issues that arise

What Were Looking For

Prior experience in customer service or sales is a plus

Strong communication and interpersonal skills

Ability to multitask and work under pressure in a fast-paced environment

Proficiency in computer skills, using a web-based data system, and other software programs

Knowledge & Skills (Preferred)

High school diploma or equivalent

Benefits

401(k) with company match

Health, dental, vision and life insurance

Paid time off

Professional development assistance

Employee referral program

Relocation assistance

About Southeast Elevator

For over 30 years, Southeast Elevator has been Floridas leading provider of custom residential elevators. We specialize in designing, building, installing, and servicing elevators that bring accessibility and luxury to homes.

Headquartered in Fort Pierce, FL, we have local installation teams and certified service technicians located across Florida, North Carolina, South Carolina, and Texas.

As a full-service manufacturer, we custom-build residential elevators for both new construction and retrofit projects. Our turn-key solutions make adding an elevator to your home easy and convenient.

Equal Opportunity Employer

Southeast Elevator is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability, sexual orientation, or gender identity. We believe diversity drives innovation and success.

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