Account Coordinator

Client Overview

We are a leading specialty chemical company that develops innovative ingredients and solutions, helping customers enhance product performance and differentiate their brands in competitive markets. Our client is seeking an Account Coordinator to join their team.

Salary/Hourly Rate

$22/hr

Position Overview

The Account Coordinator is responsible for delivering exceptional customer support and managing the order-to-fulfillment process for a large customer base, ensuring accurate order processing and timely delivery coordination.

Responsibilities Of The Account Coordinator

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with production, logistics, and import teams to meet customer delivery requirements and resolve scheduling issues.
• Communicate order status, shipment progress, and delivery updates to customers, proactively addressing any changes or delays.
• Respond to customer inquiries and special requests while delivering a high level of customer service.
• Support customers and sales teams by providing pricing information, product documentation, samples, and proof of delivery as needed.
• Collaborate with transportation and logistics partners to arrange shipments and ensure on-time delivery performance.
• Maintain customer records, complaints, forecasts, and key performance data, escalating issues to management when appropriate.
• Partner with sales and cross-functional teams by providing account setup support, sales leads, order insights, and other administrative assistance while adhering to company safety and compliance standards.

Required Experience/Skills For The Account Coordinator

• 2-3 years of customer service experience; chemical industry background preferred.
• Strong verbal and written communication skills, with the ability to interact professionally by phone and email.
• Proficiency in Microsoft Office applications.
• Experience using SAP or similar business systems.
• Highly organized with strong attention to detail and the ability to meet deadlines.
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment.

Preferred Experience/Skills For The Account Coordinator

• Chemical industry background preferred.

Education Requirements

• High School Graduate required.
• Associate degree preferred.

Benefits

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).