IT Technical Account Manager | vCISO

IT Technical Account Manager | vCISO

We are seeking a forward-thinking vCISO to serve as a trusted advisor to our clients. This role blends technical expertise, strategic planning, and relationship leadership to align technology investments with business growth.

You won't just "manage accounts." You'll shape technology roadmaps, influence executive decisions, and drive meaningful outcomes for organizations that rely on you as their strategic partner. If you enjoy translating complex IT concepts into business value—and thinking 12–36 months ahead instead of just solving today's tickets—this role is for you.

What You'll Do

• Own and manage 15–25 client relationships as their primary technology advisor
• Develop and maintain 1–3 year technology roadmaps aligned to business objectives
• Lead Quarterly Business Reviews (QBRs) and strategic planning sessions
• Identify opportunities for infrastructure modernization, cloud adoption, cybersecurity improvements, and operational efficiency
• Partner with internal Service Desk and Project teams to ensure successful execution of initiatives
• Oversee multiple concurrent client initiatives and priorities
• Provide executive-level recommendations backed by technical insight
• Support revenue growth through proactive solution identification and pipeline management
• Step in with hands-on technical guidance during critical situations
• Maintain high client satisfaction and long-term retention

What You Bring

• 3+ years in a client-facing IT role (Account Management, IT Consulting, Project Management, or similar)
• 2+ years of hands-on technical experience (Helpdesk, Systems Administration, Infrastructure, Cloud, or Security)
• Strong understanding of:
  • IT infrastructure
  • Cloud platforms (Microsoft 365, Azure, etc.)
  • Cybersecurity best practices
  • Network and systems architecture

• Experience leading business reviews and presenting to leadership teams
• Ability to translate technical complexity into clear business value
• Proven ability to identify growth opportunities and advance strategic initiatives
• Strong organization, prioritization, and communication skills
• A growth mindset and passion for emerging technologies
• Managed Service Provider (MSP) experience a plus.

Why This Role Stands Out

• High visibility with client leadership teams
• Blend of strategy + technical depth
• Real influence on long-term client technology decisions

This is a remote position with some travel, but the person will be supporting Central Standard Time Zone.