Associate Property Manager

Job Description

Job Description

Assistant Property Manager

 

About Mobile Loaves & Fishes

Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service with the homeless since 1998. Founded in Austin, Texas, the organization serves its homeless neighbors through three core programs: Truck Ministry, Community First! Village, and Community Works. Often referred to as the most talked about neighborhood in Austin, Community First! Village is a 51-acre master planned development that provides affordable, permanent housing and a supportive community for men and women coming out of chronic homelessness. We are now embarking on a new phase of community expansion, adding more than 1400 new neighbors over the next 5-10 years.

About the Role

At Community First! Village (CFV), the Neighbor Care department has the privilege of walking alongside our neighbors, providing opportunities for them to settle, cultivate, and care for themselves and others in this unique community home to formerly chronically homeless individuals. As a part of the Neighbor Care team, the Property Management team is animated by a vision to empower neighbors into a lifestyle of accountability, goodness, and mutual respect in order to create a peaceful and healthy community.

We are seeking an Assistant Property Manager to support the launch and ongoing operations of Community First! Village Burleson. This is an exciting opportunity for an experienced property management professional to help establish a strong foundation for property operations at a new CFV location while contributing to a community that is expanding its mission of providing affordable, permanent housing and supportive community for people coming out of chronic homelessness. The Assistant Property Manager will begin onboarding and training at Community First! Village's main campus on Hog Eye Road before transitioning to Burleson, tentatively targeted for October and subject to operational needs and the timing of the property launch.

The Assistant Property Manager plays a key leadership role in supporting the daily operations of one of the most unique residential communities in the country. Partnering closely with the Property Manager, this position oversees lease compliance, neighbor relations, property operations, and staff supervision while helping ensure Community First! Village remains a safe, welcoming, and well-managed community. As Community First! Village continues to grow, this role offers the opportunity to help shape processes, develop staff, and support the expansion of a community that is transforming lives.

This is a full-time, exempt position reporting to the Property Manager. Due to the nature and requirements of the position, the hours are generally Monday through Friday, 8:30 am – 5:30 pm. Some nights and weekends may be required, as well as rotating on-call duties. Primary work location may shift based on operational needs and phase launch timing.

Duties & Responsibilities

• Property Operations & Lease Compliance
  • Responsible for maintaining a safe and healthy Village community through the enforcement of community standards and lease agreements.
  • Enforce housing contract rules and communicate fines or corrective actions.
  • Oversee and audit lease violations issued to neighbors and maintain records of all communications.
  • Organize, analyze, and assess incident reports and identify lease violation trends.
  • Review high-profile incident reports and communicate all liability and significant community incidents immediately to the Property Manager.
  • Oversee unit inspections to assess cleanliness and compliance with lease agreements and report high-priority concerns.
  • Track unit-readiness timelines to ensure efficient turnover and occupancy compliance.
  • Oversee the processing of rent payments and track delinquencies.
  • Prepare and deliver notices in accordance with housing agreements and applicable law.
  • Generate regular reports on occupancy, compliance, lease activity, and trends for the Property Manager.
  • Conduct regular community walkthroughs to assess and document property and community conditions.
  • Maintain overall administrative integrity of property management systems, ensuring tenant records, notices, charges, and financial data are accurate and current.
  • Monitor and analyze the effectiveness of policies and procedures and make recommendations to the Property Manager.
  • Develop standard operating procedures (SOPs) for administrative, leasing, and lease compliance functions and ensure adherence.
  • Make recommendations for housing contract amendments.
  • Assess lease violation trends to recommend strategies that improve neighbor retention.
  • Conduct and oversee move-in and move-out inspections and document unit condition.
  • Coordinate with move-in teams and case managers to ensure lease execution and occupancy timelines are met.
• Team Leadership & Cross-Functional Coordination
  • Supervise Property Management staff.
  • Train staff on leasing procedures, compliance standards, policy enforcement, and neighbor engagement expectations.
  • Supervise and provide performance evaluations for Property Management staff to ensure accuracy in data entry, notices, and neighbor files.
  • Serve as the primary escalation point for staff questions, difficult neighbor situations, and operational decisions requiring supervisory authority.
  • Maintain strong working relationships with other MLF departments and external partners.
  • Maintain communication with Supportive Services to provide eviction off-ramps when possible.
• Community Relations & Legal Support
  • Discuss lease violations with neighbors and provide guidance in alignment with community policies.
  • Attend eviction court hearings as the Property Management representative and maintain all legal files and case notes.
  • Work closely with the Travis County Sheriff's Office to strengthen relationships with officers and oversee the sharing of evidence.
  • Participate in planning and execution of community events and staff meetings.
  • Assist in planning, presenting, and executing quarterly CFV Town Halls.
  • Other duties as assigned.

Knowledge, Skills, Abilities & Principles

• MLF is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ. As an organization, we strive to reflect this precept in our communications, both internally and externally.
• Commitment to serving those who have experienced homelessness and personal alignment with MLF's vision, mission, core values, and goals.
• 2–3 years of property management experience, pr