Client Success Partner
SpotOn
The Client Success Partner manages a large portfolio of Core Accounts (Segment A) and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with proven account management skills who can execute adoption campaigns, proactively address at-risk accounts, and support operational efficiency initiatives. Success requires attention to detail, strategic thinking, and the ability to deliver measurable outcomes across a high-volume book of business. Responsibilities Client Retention Own a portfolio of Core Accounts (Segment A), monitoring engagement and health at scale. Execute adoption campaigns and proactive touchpoints to reduce churn. Identify at-risk accounts and implement mitigation strategies using standardized processes. Revenue Expansion Identify upsell and cross-sell opportunities using scalable programs. Collaborate with Rates and Product teams to support expansion efforts. Client-Focused Collaboration Partner with internal teams to ensure consistent account management practices. Serve as a point of escalation for junior CSPs on client issues. Portfolio Management & Reporting Track and analyze engagement, adoption, and retention metrics. Optimize use of automation and reporting tools to manage high-volume portfolios. Skills & Knowledge Proven ability to manage large portfolios efficiently. Strong consultative and communication skills in low-touch environments. Experience with adoption campaigns, automation, and standardized processes. Skilled at leveraging data to identify retention and growth opportunities. Cross-functional collaboration experience. Previous Experience 2+ years of professional experience in customer success or related roles. Experience in fintech or SaaS environments preferred. SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Work authorization in the U.S. is required. Visa sponsorship is not available for this role. SpotOn is an E-Verify company. #J-18808-Ljbffr SpotOn
$60k - $70k
...believe a workplace food program should be something employees love and look forward to every day. Position Overview As a Client Success Partner, you will oversee Fooda’s restaurant network & client partnerships in the Flex market. Your role will be pivotal in ensuring...SuggestedFull timeWork experience placementWork at officeLocal areaImmediate startFlexible hours- Fooda, based in Detroit, is looking for a Client Success Partner to manage its restaurant network and ensure high-quality service to clients. This role involves onboarding restaurants, managing operations, and maintaining strong client relationships in a fast-paced environment...Suggested
$45k - $60k
...you’re looking to make an impact with heart and hustle, SpotOn is the place for you. Position Objective The Associate Client Success Partner manages a large portfolio of Core Accounts (Segment C) and drives client retention and adoption through scalable engagement...Suggested- ...number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service... ...striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that...SuggestedFull timeWork at officeRelocation
United Wholesale Mortgage
Pontiac, MImore than 2 months ago - ...Senior Director of Customer Success About the Company Rapidly advancing B2B SaaS organization based in NY Industry Internet Type Privately Held About the Role The Senior Director of Customer Success will be responsible for driving value to customers...Suggested
- ◾Educate union and credit union members on the value of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide tailored coverage recommendations that meet each family's needs ◾Build and...Full time
Globe Life: Moore Organizations
Warren, MI3 days ago $56.1k - $77.2k
...the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance... ...and grow and evolve. Job Description We believe that Customer Success is all about understanding your customers’ desired outcomes and...For contractorsLocal areaRemote workWorldwideWork visaFlexible hours$70k - $80k
...accelerate academic progress and put members on track to achieve success. In February 2019, AG: Amplify, driven by the same belief that... ...the co‑lead facilitator during the cohort. The Success Manager partners directly with and reports to the AG: Amplify Detroit Program...ApprenticeshipInternshipLocal area$56.1k - $77.2k
A leading educational technology company in Michigan is seeking a Customer Success Manager to drive customer engagement and satisfaction. The role requires a strong understanding of the K12 education landscape and proven success in managing customer relationships. The ideal...Remote job- ...network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don’t miss it! As a Cato Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role...WorldwideFlexible hours
$90k - $115k
...time. What You’ll Do We’re looking for a hands-on Dealer Success Manager to partner closely with dealership teams and drive performance on the... ...teams Accountability internally on our team and with our clients Operating with urgency and focusing on results What You’ll...Part timeRemote work- Arthur J. Gallagher & Co. (AJG) is seeking a Client Service Manager in Bloomfield Hills, MI to deliver exceptional customer service.... ...ensuring satisfaction, and collaborating with the sales team to drive success. The ideal candidate will have a Bachelor’s degree and 3+ years...
$112k - $154.9k
The Senior Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. The ideal candidate possesses the below qualifications and is willing to travel...Local areaFlexible hours$112k - $154.9k
Sr. Principal Customer Success Manager - Detroit Remote (USA - Detroit, MI) PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always‑on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers...Remote jobLocal area- A leading technology firm in Detroit is seeking a Customer Success Manager to foster partnerships with top clients, ensuring they fully utilize Cato's innovative technology. The ideal candidate should have over 5 years in a similar role within high-growth SaaS environments...
$136k - $144k
Job Description:Title: Client Manager, Customer Success (P4)Location: Remote - USA (Detroit, MI)Reports to: Advisory Analytics -OEM SolutionsVacancy : New vacancyThe Role:As a Client Manager in the OEM Customer Success organization, you will act as a data analyst lead...Remote work- PagerDuty, Inc. seeks a Senior Principal Customer Success Manager in Detroit, MI to build and foster executive-level relationships, drive customer success through effective change management, and demonstrate in-depth knowledge of SaaS and PagerDuty products. The role requires...
$8k
...establishing Verizon as the preeminent business partner, solidifying long-lasting and mutually... ...a combination of both. ~ Engage your clients with Verizon's Velocity Selling... ...competitive edge and leverage to boost your own success and career growth. ~ Sales recognition...Full timeTemporary workPart timeWork experience placementShift workVerizon
Detroit, MI1 day ago- ...individuals to join a fast-growing, tech-driven organization. Responsibilities include conducting virtual consultations, assessing client needs, and managing administrative tasks. The ideal candidate is a hard-working and motivated team player aiming for growth. Incentives...Remote jobWeekly payWork from home
$65k
One10 LLC in Troy, Michigan is seeking a Client Services Manager for a hybrid role. This position involves managing day-to-day client relationships, ensuring seamless project delivery, and collaborating with internal teams. The ideal candidate has over 6 years of experience...- ...We foster an inclusive, dynamic environment where every voice is valued and contributes to transforming virtual care and customer success. Collaborative Team Environment: Thrive in a culture built on teamwork and open communication. Work closely with sales, product,...Remote workWorldwide
SCIOMETRIX INC
Royal Oak, MI22 hours ago - JOB SUMMARY The Manager, GTM works within our Global Trade Management (GTM) Division and plays a key role in ensuring exceptional client satisfaction at Livingston. This position serves as the business contact for clients and accountable for an operations team. The role...Work experience placement
- Medium is seeking motivated individuals to join their team in Detroit. This role involves conducting virtual consultations, assessing client needs, and building lasting relationships through consistent check-ins. Ideal candidates should be passionate and adaptable....Remote jobWeekly pay
$219.5k - $292.6k
...Description & Responsibilities The Senior Client Executive Industrial Equipment is... ...mes as a strategic business transformation partner Qualifications • 10 - 15+ years... ...Manufacturing customers • Demonstrated success driving multi-year account growth and...Hourly payTemporary workLocal areaImmediate startFlexible hours3DS Inc
Royal Oak, MI1 day ago- ...progressive leadership in fundraising, engagement, or related fields (with 5+ years at a senior leadership level). ~ Demonstrated success leading teams and driving enterprise-wide strategy. ~ Bachelor's degree required; advanced degree preferred. ~ Exceptional...
United Way for Southeastern Michigan
Warren, MI4 days ago $77.9k - $100k
...for multiple years running The Manager, Client Onboarding This role leads a team of specialists... ...and timelines. Anticipate client and partner needs, providing proactive solutions and... ...including Technical Services, Sales, and Success, to drive seamless integrations and...- Senior Client Partner - Enterprise Sales - Large Strategic Accounts Job ID: r-1095172 Apply prior to the end date: June 19, 2026 What you’ll be doing... Help our most important customers move their business forward by serving as a trusted advisor. Bring a consultative...Work experience placementShift work
- Aquent is seeking a Client Partner in Detroit, MI, to lead client growth with a focus on developing long-term relationships and delivering value. In this role, you will partner with major brands to address workforce and business challenges through innovative solutions....Remote job
$115.5k - $222k
...expertly packaging and tailoring our solutions to meet customer needs. Your role is critical to establish us as the premier business partner in your accounts. Understanding and evaluating industry, business and customer trends to build strategic plans that drive...Full timeTemporary workPart timeWork experience placementShift workVerizon
Detroit, MI4 days ago- ...extended periods of standing, walking, and active floor supervision Other Duties Perform other duties as assigned to support the overall success of the food hall and organization Equal Opportunity Employer This employer is required to notify all applicants of their rights...Full timeLocal areaAfternoon shift
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