Service Specialist

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

We are seeking a professional and customer service-focused Service Specialist to join the Opensity team working at our client's office. In this pivotal role, you will provide various administrative support, which may include copy, print, mail, hospitality, facilities, and receptionist services. If you thrive in a professional business environment and seek to join an organization with true career growth opportunities, we invite you to apply to join our dynamic team.

Essential Job Responsibilities

Mail Services

• Meter, sort, and distribute mail and accountable packages according to established schedules.

Copy Services

• Accurately produce copy, print, and scan projects according to written instructions.

Reception Services

• Answer incoming telephone calls and route them to the appropriate person or department.
• Greet and announce visitors in a friendly and professional manner.

Hospitality Services

• Coordinate and maintain client conference rooms, common areas, and kitchens.
• Inspect conference rooms and common areas to ensure they are clean, stocked with supplies, and ready for continual use.
• Organize and distribute client kitchen supplies.
• Maintain inventory control and order supplies as needed.

Floor Coordination

• Maintain copy rooms and stock general office supplies.
• Deliver paper and other supplies throughout the office.
• Perform basic daily maintenance and assist with general office service needs.

Facilities Services

• Assist with hanging pictures, small office moves, and other general facilities requests.
• Support cleaning services and maintain the overall appearance of the office.
• Communicate with key client contacts regarding building and equipment concerns.
• Assist with other facilities-related duties as assigned.

Required Characteristics & Credentials

• High School Diploma or equivalent.
• Minimum of 1 year of professional-level work experience.
• Previous experience in a client service-oriented field preferred; law firm experience is a plus.
• Willingness and ability to learn new skills.
• Personable, articulate, knowledgeable, and professional demeanor in a client-facing setting.
• Strong team-player mentality with a willingness to assist where needed.
• Flexibility and ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail.
• Ability to demonstrate patience, tact, and diplomacy when handling client concerns or complaints.
• Ability to assist with all other duties assigned that fall within contracted service-level agreements.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

The Compensation range for this role is up to $26.00 USD per hour and may be eligible for an annual bonus. Actual compensation within this range will be dependent upon the individual's location, skills, experience, and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.