Experienced Service Advisor

Description Palo Alto, CA | Mercedes-Benz | Premium luxury brand | Silicon Valley | 2+ years experience | Veterans encouraged to apply | $50,000 - $120,000+ OTE Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Mercedes-Benz of Palo Alto, we serve one of the most discerning luxury markets in the country. Our guests are sophisticated, time-conscious, and hold every service interaction to a high standard. The Service Advisor is the person who earns and keeps that trust -- from the first write-up to the moment the keys are handed back. WHAT YOU'LL DO Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery Translate complex repair information into clear, confident communication that earns trust and sets accurate expectations Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule Identify and present additional service recommendations that protect guest safety and vehicle performance Deliver a white-glove pickup and delivery experience consistent with the Mercedes-Benz brand standard Maintain accurate records in the DMS and uphold all documentation and compliance standards Represent Mercedes-Benz of Palo Alto with the professionalism, expertise, and genuine hospitality the brand and its clientele expect WHAT WE'RE LOOKING FOR 2+ years of service advisor experience in a franchised dealership -- Mercedes-Benz or luxury brand experience a strong plus Track record of strong CSI and NPS scores and repeat guest relationships Reynolds & Reynolds or CDK experience preferred Clear, composed communicator who builds trust quickly and keeps technicians and managers aligned Able to manage high volume accurately without losing attention to detail or the guest experience Valid driver's license with a clean driving record A hospitality mindset -- you treat every guest interaction like it matters, because it does WHAT WE OFFER OTE of $50,000 - $120,000+ annually Paid Mercedes-Benz manufacturer and product training Medical, dental, and vision insurance Life insurance and supplemental coverage options Paid time off and paid holidays Clear career path -- strong advisors grow into senior advisor and service management roles Employee vehicle purchase and service discounts A high-performance team culture built on standards, accountability, and genuine care for the guest WHY MERCEDES-BENZ OF PALO ALTO Mercedes-Benz of Palo Alto sits in the heart of Silicon Valley -- a market where the guest base is affluent, informed, and expects a service experience that reflects the vehicle they drive Mercedes-Benz is one of the most prestigious luxury brands in the world -- strong brand equity and a loyal guest base that rewards advisors who deliver consistently Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry We run with process, training, and centralized support -- so your day is structured and your earning potential is real Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest Leadership that invests in your development and removes roadblocks so you can perform at your best Mercedes-Benz of Palo Alto gives a skilled service advisor the brand, the market, and the operational support to build lasting guest relationships and a career worth staying for. Silicon Valley guests hold the people who serve them to a high standard -- and consistently meeting that standard is what builds a reputation in this market. If you're an experienced advisor ready to represent one of the world's great luxury brands in one of California's most competitive markets -- we'd like to meet you. #J-18808-Ljbffr