Load Planner (CSR_ Data Entry, Tracking)
$39 per hourE-Solutions
Load Planner
Position Information - Job Title: Load Planner (CSR_ Data Entry, Tracking) @ Ontario & Fullerton, CA Contract Period: 1 yr. Bill rate: ~$39.00/hr. ~(Or fair market rate based on yrs. of exp.) Working Location/Hours: 5750 E Francis St. Ontario CA 91761/ 7am to 4pm (Onsite) 2099 E Orangethorpe Ave. Fullerton CA 92831/ 7am to 4pm (Onsite) Person in needed: 2 persons.
Key Responsibilities
- Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
- Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
- Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
- Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
- Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
- Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
- Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
- Compliance: Ensure all shipment documentation follows company and regulatory requirements.
Qualifications & Requirements
- Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
- Technical Skills: Must have experience with Microsoft Outlook and Excel. Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
- Communication: Excellent verbal and written communication skills.
- Attention to Detail: Strong accuracy in data entry and documentation.
- Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
- Multitasking: Capability to handle multiple tasks in a fast-paced environment.
- Team Player: Works well with cross-functional teams and clients.
- Preferred Qualifications: Experience in freight forwarding, trucking, or 3PL logistics. Knowledge of shipping regulations and industry best practices. Bilingual (English & Spanish) is a plus.
Vacancy posted 3 days ago
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