Costumer Service Rep up to$24
$24 per hourNexGen Staffing LLC
Customer Service Support Specialist
As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team.
Essential Responsibilities
- Providing customer service team support via telephone or email
- Responding to customer questions
- Resolving customer complaints
- Preparing documents and reports
- Updating customer database
- Improving overall customer satisfaction
- Ensuring appropriate actions are taken to resolve customers problems or concerns
- Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff
- Performing other related duties as assigned
Minimum Qualifications/Experience
- High school diploma or equivalent
- 2+ years of customer service experience
- Excellent communications skills, both oral and written
- Service-oriented and able to resolve customer inquiries
- Proficient computer skills with Microsoft Office, especially Excel.
- CRM experience, NetSuite preferred
Working Conditions
Typical office environment
Ability to work sitting down, some walking up and down stairs from first to second floor
NexGen Staffing LLCVacancy posted 5 days ago
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