Front Desk Agent

Front Desk Agent | Hope Village Hotel

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.

Let's start off with the most important part - what's in it for you: The Perks

• Hourly Pay Range: $23 to $24 DOE
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

The Brass Tacks

Possess a comprehensive knowledge of the front desk and guest services, efficiently handling check-in and check-out processes according to hotel and healthcare policies.

Be proficient with the property management system and the EPIC medical records system for patient verification.

Operate the PBX and Radio paging system according to procedures.

Establish appropriate credit at time of guest check-in; issue room keys and familiarize guests with the services and areas of the property.

Manage guest issues effectively, balancing both guest needs and organizational objectives, and use discretion in conflict resolution.

Conduct follow-ups with guests and team members to ensure satisfaction and resolution of any issues.

Book reservations and make transportation arrangements on behalf of guests, ensuring adherence to policies and procedures.

Evaluate income documents to assess financial needs for housing assistance and communicate findings with patients and the care team.

Assist with performance and occupancy data capture, utilizing strong computer skills to generate reports.

The Nitty Gritty

Previous hospitality or customer service experience preferred.

Previous experience in cash handling and computerized Point of Sale systems preferred.

Strong written and verbal communication skills required.

Two years of experience with hotel front desk/concierge or business office, preferably in a hospitality or healthcare environment.

High School diploma or equivalent required; advanced education preferred.

Skills/Abilities:

Practice a high level of integrity and confidentiality.

Exhibit tact and courtesy in dealing with patients, families, and staff under various situations.

Strong organizational skills and the ability to prioritize multiple tasks.

Capable of working independently with minimal direction.

Excellent interpersonal skills and the ability to balance figures and compile data.

Working / Environmental Conditions: Office setting with exposure to interruptions and occasional pressure due to multiple inquiries. Light physical effort (lift/carry up to 10 lbs.); mostly sedentary work with some prolonged standing/walking.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work: Founded in 1913, City of Hope is a National Cancer Institute, designated comprehensive cancer center, and a world-class leader in advancing research and treatment protocols. Hope Village Hotel will serve the mission of City of Hope and expand its hospitality capabilities for patients and their families. In addition to the upscale guestrooms, suites, and studios, the hotel will feature stunning guest relaxation lounges as well as a full-service restaurant and bar, all overlooking the beautiful Southern California San Gabriel Mountains.

The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.