Mainframe Support Engineer

IT Talent Acquisition Leader with 25 years of experience Matlen Silver has an immediate need for 2 Mainframe Application Support Engineers. These positions are contract to hire, and are 5 days a week onsite in one of these locations: Alpharetta GA, Omaha NE, Lincoln NE, Berkeley Heights NJ, Milwaukee WI, or Coral Springs FL. ** Due to client requirements these positions are open for US Citizens or Permanent Residents only ** ***No C2C*** Pay scale: $55/hr W2 for the contract period; $100K - 130K when converting to fulltime Responsibilities Collaborate with architects, software engineers, business systems analysts and testing engineers to deliver high quality solutions in the financial treasury space. Responsible for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects. Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support which includes responding to incidents alerts in a timely matter according to various priorities. Develop programs to transfer and/or convert client data including file transmission set‑up services. Develop processes and procedures to improve time to resolution and the efficiency of the support team. Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities. Participate in disaster recovery and business continuity exercises. Collaborate with the cross functional teams to correct recurring issues. Provide clear verbal and written communication to internal and external groups. Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across the organization to maximize operational support effectiveness. Required Qualifications Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities. Minimum 5 years of experience in file transmission protocols and tools – Connect: Direct (NDM), SFTP, IBM Sterling File Gateway. 5+ years driving ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management. 5+ years of relevant experience in a payments or other high transaction volume systems. Well versed with all phases of Software Development Life Cycle (SDLC) and Agile Scrum methodologies. Role requires strong technical knowledge across the entire technology stack but is mainly based on Mainframe. Deep understanding of troubleshooting methodology. Exceptional communication skills (verbal and written). Ability to work across multiple teams in a matrixed environment to accomplish objectives. Strong organizational skills with experience working a dynamic work environment and managing multiple projects simultaneously. Ability to easily adapt and manage changing priorities. Preferred Qualifications File Creation and Transmission. Experience with Fiserv products and services – PEP+ and ARP/SMS. Experience with Service Now. Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView). Benefits Health, vision, and dental insurance (single and family coverage). 401(k) plan (employee contributions only). Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at View email address on click.appcast.io // View phone number on click.appcast.io. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology IT Services and IT Consulting, Financial Services, and Banking Referrals increase your chances of interviewing at Matlen Silver by 2x. #J-18808-Ljbffr