(FT) Front End - Department Assistant Manager - Internal Candidates Only

Assistant Front End Manager

Purpose: To assist Front End Manager in maintaining high standards of friendly, courteous and prompt customer and member service; be responsible at all times for the cleanliness, safety and security of the store; manage cashiers, registers and customer flow; ensure accuracy of all cash accounts and security of all cash received; manage courtesy desk; member workers and cashiers; maintain schedule for staff and member workers. Complete any other task assigned by manager.

Status: Full time, $25.00/hour exempt, various shifts, nights and weekends required.

Reports to: Front End Manager

Responsibilities:

Customer/Member Service:

• Model the highest level of customer service toward all customers.
• Establish customer service as a first priority.
• Answer customer and member questions and/or complaints completely and courteously, or take the questioner to the appropriate person who will provide the answer.
• Promote membership to non-members.
• Provide a welcoming atmosphere for Member Workers.
• Issue refunds.
• Deal with any questions regarding member discounts.
• Courteously direct all patrons to the appropriate bottle return and recyclable container.
• Supervise floor managers, customer service desk workers, cashiers and courtesy clerks.
• Manage "lost and found".

Operations:

• Ensure all spills are cleaned promptly.
• Assist in maintaining store in a clean and orderly condition.
• Manage shoplifting incidents according to HWFC policies.
• Manage disorderly customers according to HWFC policies.
• Ensure incident reports are filled out in case of accident in the store, and that the paperwork is turned into Administration promptly.
• Work with Front End Manager to maintain procedures to ensure accuracy and security of all cash, daily deposits and paperwork processed by the Front End.
• Assist the Front End Manager in all aspects of running the Front End.

Cashiering:

• Provide for regular cashier breaks, as per Coop policy.
• Relay any new pertinent information to cashiers.
• Set-up cash drawers as required.
• Open and close all registers during shift.
• Skim registers of excess bills and checks, when prompted by the system, and place in safe.
• Provide change for cashiers as required.
• Personally transact all pay-outs and non-cash transactions.
• Call manager to cashier as required for customer flow.
• Cashier as required.
• Approve all check overwrites above $10.
• Sign in and out member worker cashiers.
• Maintain register stocks of sale flyers, membership brochures, newsletters, and bag-stuffers.
• Maintain register stocks of reuse grocery bags.
• Provide sanitary cleaning supplies to all register stations and oversee cashier cleaning of register stations.
• Receive "bounced check" payments in the absence of the Finance Department.
• Manage "Daily POS Incident Report".
• Carry out opening and closing procedures as established by Coop policy.

Personnel:

• Work with the Front End Manager to develop performance standards and assure on the job training of all Front End Staff and Member Workers.
• Help ensure that hours scheduled at the Front End are within budgetary guidelines.
• Maximize use of Member Workers in Front End staffing.
• Assist Front End Manager with hiring and conducting of timely evaluations of Front End Staff and Member Workers according to HWFC policies.
• Assist Front End Manager with corrective counseling measures and/or disciplinary action and/or termination of employment as needed for all Front End Staff and Member Workers according to HWFC policies.
• Assist Front End Manager with conducting regular department and Front End Management Team meetings.

General:

• Be prompt in scheduled start times.
• Attend department meetings.
• Attend Front End Management Team meetings.
• Attend All Staff meetings when possible.
• Work with Front End Manager to establish goals for labor and department; develop annual labor budget according to established productivity, labor and cost goals.
• Perform all duties assigned by the Front End Manager.

Position Requirements:

Qualifications: Retail or other experience serving the public. Experience and accuracy with cash handling and numbers. Ability to handle multiple simultaneous demands while remaining calm and friendly. Project an outgoing, friendly, positive attitude. Excellent communication and listening skills. Ability to stand up for up to an eight (8) hour shift and an ability to lift up to fifty (50) pounds. Ability to work well with others in a cooperative environment where teamwork and constant communication is essential. Preferred knowledge of natural foods and the natural foods industry.

Shift: Rotating Days and Evenings

This position is currently accepting applications.