Guest Service Agent - The Hoxton, Williamsburg

We're looking for a Guest Service Agent to join our Front Office team!


The Guest Service Agent will be based at the reception of The Hoxton, Williamsburg. You'll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure.


While this description is meant to give you an idea of how we see the role, it is not meant to be all-inclusive. Additional responsibilities may be asked of you to meet the ongoing operational needs.

What you'll do...

• You'll take care of our guests, including check in/check out, billing, ensuring we collect correct guest data, and communicating any guest issues that arise.
• Work with our Director of Rooms and the rest of the Hoxton team in executing selling strategies and ensuring maximum occupancy.
• Inform guests of all the fun things to do in the hotel, including providing information on our restaurant & bars, as well as activations, and activities going on.
• Know the neighborhood and provide recommendations for dining, shopping, and activities.
• Proactively keep an eye on all our public area spaces, whether it's spotting a pillow in the lobby that needs some fluffing or seeing a guest from afar that looks lost.
• Assist guests with luggage storage and package retrieval as needed.
• Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
• Lend a hand to not only guests but also your colleagues and team alike - we've always been in it together, but even more so than before.
• You'll work closely with the Housekeeping, Sales, and Restaurants teams to make sure the overall operation is running smoothly.
• Take safety seriously and follow all fire & security procedures, health & safety standards, and ensure you're working in a safe manner at all times.

What we're looking for...

• You're looking for a place where you can be you; no clones in suits here
• You're all about having a positive impact on the people you interact with, leaving them with a memorable experience
• We leave our egos at the door and help get shit done
• You're up for doing things differently and trying (almost) everything once
• You're flexible and open to lending a hand where needed
• You can stand for long periods at a time and have the ability to lift up to 25 pounds
• You want to join a team that works hard, supports each other, and has fun along the way

What's in it for you...

• PTO, great healthcare, competitive salary & tips, and nifty rewards for going the extra mile and living our values
• Excellent discounts across the Hoxton family for you and your nearest and dearest
• Plenty of opportunity to progress and change it up as part of a global family of brands
• Training to get you settled into your role, learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• Regular team get togethers - we know how to have a good time!

The Hoxton, Williamsburg

We brought the Hox way to North America with The Hoxton, Williamsburg, located on the site of the Rosenwach water tank factory, the maker of the iconic NYC water towers. It has 175 rooms, three restaurants, a rooftop with stunning views of Manhattan, lively public spaces, and our meetings & events concept, The Apartment, which can be booked for work or play.


The Hoxton, Williamsburg is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. True Facts.

The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.