Office Manager

About Us

We are a growing, procedure-based medical practice focused on delivering high-quality, patient-centered care. As we continue to expand into multiple clinics and surgical centers, we are looking for strong operational leaders who can help us build efficient systems, support our teams, and create an exceptional patient experience.

Position Overview

We are seeking an experienced Office Manager to oversee the daily operations of our Phoenix and Peoria clinics. This role is responsible for managing clinic staff, ensuring smooth patient flow, and driving performance across key operational metrics.

This is a leadership role for someone who is hands-on, proactive, and comfortable managing both people and processes in a fast-paced clinical environment.

Key Responsibilities

Clinic Operations

• Oversee day-to-day clinic operations to ensure efficiency and minimal delays
• Monitor patient flow from check-in through check-out
• Identify and resolve operational issues in real time
• Maintain a clean, organized, and professional clinic environment

Team Leadership

• Manage front office staff, medical assistants, and support staff
• Create and manage staff schedules
• Provide coaching, feedback, and performance management
• Address attendance, behavior, and performance concerns
• Support hiring and onboarding of new team members

Performance & Metrics

• Drive clinic performance, including:
  • Procedures scheduled from consults
  • Procedure show rate
  • Overall clinic efficiency
• Partner with scheduling team to support new patient show rate
• Identify trends and implement improvements

Patient Experience

• Ensure a high-quality, consistent patient experience
• Address and resolve patient concerns
• Coach staff on communication and service standards

Workflow & Process Management

• Ensure adherence to clinic workflows and SOPs
• Train staff on processes and expectations
• Identify inefficiencies and recommend improvements

Communication & Coordination

• Collaborate with:
  • Director of Operations
  • Scheduling Manager
  • Clinical Leadership
• Provide updates on clinic performance and operational needs

Qualifications

• 3+ years of healthcare or clinic management experience preferred
• Strong leadership and team management skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong communication and problem-solving abilities
• Experience with EMR systems (eCW preferred) and CRM tools is a plus

Compensation & Benefits

• Base Salary: $65,000 – $80,000 annually (depending on experience)
• Bonus: Up to $1,000/month based on clinic performance
• Full Benefits Package:
  • Medical, Dental, Vision
  • Short- and Long-Term Disability
  • Accident and Critical Illness coverage

Why Join Us

• Opportunity to grow with a rapidly expanding organization
• Clear path for increased responsibility and leadership as we scale
• Collaborative, team-oriented environment
• Ability to make a meaningful impact on patient care and operations