Front Desk Registration (Medical Office)

Job Description

Job Description

Innovative Spine and Pain Institute is a growing, fast-paced medical practice seeking a highly organized and professional Front Desk Registration Specialist . This role is essential to delivering an exceptional patient experience while ensuring efficient front office operations. The ideal candidate thrives under pressure, multitasks effectively, and maintains a positive, patient-focused attitude in a busy clinical environment.

Key Responsibilities

• Greet and check-in/check-out patients in a friendly and professional manner
• Verify patient demographics, insurance, and required documentation
• Answer and manage high-volume phone calls, scheduling appointments efficiently
• Collect co-pays, balances, and process payments accurately
• Maintain patient records in EMR system with attention to detail
• Coordinate with clinical staff to ensure smooth patient flow
• Verify insurance eligibility and benefits to ensure accurate patient information
• Address patient questions and concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk area
• Follow HIPAA guidelines and protect patient confidentiality
• Handle tricky situations calmly and professionally, always with a smile.

Qualifications

• 1–2 years of healthcare or medical front desk experience required
• Strong communication and customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Comfortable working under pressure and handling high patient volume
• Tech-savvy with strong computer skills and experience working with EMR systems
• EPIC experience a plus!
• Knowledge of medical terminology and insurance processes 
• High school diploma or equivalent required

Benefits

• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Company-sponsored Health Savings Account (HSA)
• Short-Term Disability (STD) coverage
• 401(k) Retirement Plan with Safe Harbor Matching Contribution
• Year-End Bonus Opportunities
• Flexible scheduling (flex time) to support work-life balance
• Supportive, team-oriented work environment

We are committed to providing compassionate, patient-centered care and strive to be a trusted leader in both interventional pain medicine and regenerative medicine. Our approach focuses on delivering effective, long-term solutions while minimizing recovery time and maximizing outcomes.
Currently located in Anderson, Ohio, our practice is experiencing rapid growth and will be relocating to a new, expanded office in Milford, Ohio in the coming months. As we continue to grow, we are actively seeking motivated and dedicated team members to join us and be part of this exciting transition and expansion.

Company Description

We are committed to providing compassionate, patient-centered care and strive to be a trusted leader in both interventional pain medicine and regenerative medicine. Our approach focuses on delivering effective, long-term solutions while minimizing recovery time and maximizing outcomes. \r\nCurrently located in Anderson, Ohio, our practice is experiencing rapid growth and will be relocating to a new, expanded office in Milford, Ohio in the coming months. As we continue to grow, we are actively seeking motivated and dedicated team members to join us and be part of this exciting transition and expansion.