Patient Services Specialist 3 UW Medical Center Montlake Oto Head and Neck Surgery Clinic

Job Description UW Medical Center- UW Medical Center Montlake Oto Head and Neck Surgery Clinic has an outstanding opportunity for a Patient Services Specialist (job profile: Patient Services Specialist 3) .

WORK SCHEDULE

Full-time (40 hours per week) Day, Shift Mon-Fri 7:30 am- 4:00 pm

POSITION HIGHLIGHTS

Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth

PRIMARY JOB RESPONSIBITIES

Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors Maintain clean, organized, professional work area, and performs other related duties as assigned Assist in orientating and training new patient services specialist staff Schedule new, return, and procedure appointments and coordinate and schedule ancillary appointments Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements Participate in use case improvement for the processing of external provider orders through the Fax document management application to be scheduled in EpicSkilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team Function proficiently within their team to assist with the training of new staff and act as a go to team resource Support their team Lead in day-to-day operational goals Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss Develop and maintain good working relationships within the department, with other departments and all medical staff Other duties assigned

REQUIREMENTS

High school graduation or equivalent Two years Patient Services Specialist 2 experience OR An equivalent combination of education/experience Compensation, Benefits and Position Details Pay Range Minimum: $21.84 hourly Pay Range Maximum: $30.30 hourly Other Compensation: - Benefits: For information about benefits for this position, visit Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: SEIU Local 925 Nonsupervisory Our Commitment The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81 ( To request disability accommodation in the application process, contact the Disability Services Office at View phone number on click.appcast.io or View email address on click.appcast.io. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law ( University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information. #J-18808-Ljbffr University of Washington