CRM Account Executive Commercial

The CRM Account Executive - Commercial role is a sales role built for experienced sellers who have the curiosity confidence and technical acumen to transform a customers business. You will play a pivotal role in shaping ServiceNows CRM business and work on exciting and transformational sales opportunities. People who excel at this job can lead discovery sessions leverage value-based selling and deliver measurable business outcomes through customer specific priorities and use cases. The CRM Account Executive - Commercial has the technical fluency to present demo and provide customers with the confidence to invest in ServiceNow CRM Solutions. 

What you get to do in this role:  

• Sell to line of business owners across: Call center & customer service field operations Revenue Operations and Sales organizations. 
• Build relationships with customer executives and decision makers understanding their CRM Priorities and purchasing process.
• Develop account and territory plans that identify priority customers growth opportunities and the actions needed to pursue them. 
• Oversee client relationship mapping orchestrating an account strategy while leading across a broad virtual team (Sales Specialists Solutions Consultant Success resources Partners and Marketing etc.) 
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow CRM can help them achieve their business goals 
• Hold Customer Business Reviews (CBRs) to understand business use case and objectives customer adoption and identify expansion opportunities. 

Qualifications :

To be successful in this role you have:  

• 10 years of sales experience within software OR solutions sales organization 
• Experience establishing trusted relationships with current and prospective clients and other teams 
• Experience producing new business negotiate deals and maintain healthy C-Level relationships 
• Track record of high quota attainment and consistently hitting annual sales targets 
• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Experience promoting a customer success focus in a win as a team environment 
• Willingness to travel up to 50% 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time