Service Manager

Linder Industrial Machinery Company

Job Description

Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.

Job Description:

Responsible for the efficient, profitable, and safe operation of the service department.

Responsibilities

Oversee all services and workspaces in shop
Process work orders in a timely manner daily
Submit warranty claims daily
Delegate and direct service tasks; monitor the progress of all current and pending projects
Consistently deliver positive customer service experience to customers by offering knowledge, advice, and answering questions and concerns
Act as a source of information for all service, inventory, and product-knowledge concerns and work process matters
Manage and update invoices
Process new orders and track inventory
Communicate and maintain good relations with manufacturing representatives
Keep a safe and clean workspace at all times
Monitor employee work and provide frequent progress reports in order to improve employee satisfaction and efficiency
Follow and abide by all industry standards, regulations, and laws
Help train new employees in company procedures, including safety and work processes
Stay up to date on industry standards and any new innovations, materials, tools and/or processes that can benefit the company
Monitor workflow & time
Other tasks as requested by management

Education/Experience/Skill:

A dynamic Service Manager with a proven track record in customer service
Proficient in use of computers
Excellent oral and written communication skills
Spanish is a plus
Works well under pressure and manages stressful situations with ease
Organized, efficient, and results-driven
Strong customer service and salesmanship skills
Excellent interpersonal skills
General knowledge of maintena

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Vacancy posted 10 days ago

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