Business Development Representative

Business Development Support

Responsible for supporting all aspects of business development for sales including customer accounts, projects, and follow-ups—Foster collaboration between the business development team and sales force. Acts as a bridge between sales force and other departments. Ensures accuracy, consistency, and governance of customer accounts, project, and quote data within the CRM system.

Essential Duties and Responsibilities:

Lead Management

• Support sales force in qualifying leads from multiple sources
• Research & identify opportunities for follow-ups for the sales force.
• Collaborate with sales team to identify and convert target accounts
• Accurately track & document activities, interaction with leads, and the outcomes
• Update backlog of leads, as needed.

Pipeline Management

• Assist sales force by accurately creating & managing projects in CRM
• Follow up on projects, probabilities, dates, win/loss
• Track projects from lead → quote → opportunity → order → project completion
• Collaborate with sales team, marketing, customer service & operations to improve business performance.
• Confirm order coding is correct in Power BI reporting & partner with customer service to update as needed
• Identify opportunities for improvement
• Maintains standardization of process and workflows
• Attend Weekly/Monthly/Quarterly performance meetings

Quote Management

• Create Quotes & SPAs
• Ensures pricing logic, splits and margin rules are applied correctly in CRM.
• Ensures quotes follow approval workflows, SPA rules, and customer portal requirements
• Confirms proper account selection, customer hierarchy, ship-to/bill-to accuracy, and quote ownership

CRM Support

• Provide one-on-one assistance to the sales force on navigating the site
• Provide assistance on lead activities & follow-up tasks
• Manage and maintain CRM customer account data, including creation, updates, hierarchies, and ownership alignment
• Create, update & maintain customer contacts
• Monitor data quality; identify and resolve duplicates, inaccuracies, and incomplete records
• Set up national accounts and link related companies to these accounts
• Create personalized dashboards & views
• Communicate requests for changes/additions per guidelines
• Follow SOPs & enforce guidelines for data integrity & governance standards
• Creates consistency across all regions and sales reps

Education & Experience:

• Associate degree in a related field or relevant experience.
• Organization & time management
• Ability to prioritize multiple tasks
• Must be detailed oriented
• Strong problem-solving skills
• Works well under pressure with time sensitive data
• Excellent interpersonal and communication skills, both written and verbal
• Strong team player
• Commitment to company values
• MS Office: Knowledge of Dynamic CRM and MS Power BI is a plus but not required.

What We Offer

• A commitment that Safety is #1
• Competitive benefits, pay, and retirement plan options!
• Career growth, stability, and flexible work arrangements.

Responsible Manufacturing – Protecting Our Planet for the Future

• We utilize renewable energy and a closed loop recycled water process.
• We are committed to reducing greenhouse emissions and water consumption.
• We are the only flooring company recognized by the Asthma and Allergy foundation.

Who We Are:

With a history of more than 140 years, Tarkett is a worldwide leader in innovative and sustainable flooring and sport surface solutions, generating turnover of €3.3 billion in 2025. The Group has close to 12,000 employees, 25 R&D centers, 8 recycling centers and 33 production sites. Tarkett creates and manufactures solutions for hospitals, schools, housing, hotels, offices, stores and sports fields, serving customers in over 100 countries. To build "The Way to Better Floors," the Group is committed to circular economy and sustainability, in line with its Tarkett Human‐Conscious Design® approach.

Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.