Account Director

ABOUT US tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery. Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas. WHAT MATTERS THE MOST Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. We foster a culture of inclusion and belonging and aspire to be ever-evolving. WHY WE THINK YOU WILL LOVE THIS ROLE This role is for an Account Director who can form positive relationships with our clients and drive value with a passion for problem‑solving. The Account Director is responsible for leading project implementation and execution for a key client, inspiring and motivating a cross‑functional team to deliver high client satisfaction by ensuring work is delivered on time and on budget while driving toward program KPIs. WHAT YOU WILL BRING TO THE ORGANIZATION Establish and maintain strong, professional relationships with the clients by ensuring the successful execution of deliverables and putting forth recommendations related to applied strategy Manage integration of cross‑functional teams including strategy, creative, technology, analytics, and production to deliver seamless execution of all initiatives Plan and implement execution roadmaps by working closely with account lead, strategy, and creative teams while ensuring projects are on time and on budget Ask questions and think strategically relative to campaigns on topics including strategy, creative, and production Collaborate with team to develop accurate and informed schedules and budgets Anticipate and detect areas of conflict and opportunities to avoid financial, operational and/or strategic issues – address or elevate each issue effectively and efficiently Communicate implications of changed plans to client and agency teams in an effective and timely manner Lead teams across functional areas, ensure all members are meeting deliverables, and resolve issues both with the client and internally relative to all facets of client engagement Responsible for resource management and planning across a cross‑functional team SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE 7+ years experience in relevant marketing promotion and/or account management experience within an agency environment Demonstrated experience and success managing large accounts and launching new products A collaborator, leader and team member with strong work ethic and motivation to deliver exceptional results Excellent analytical and problem‑solving skills, commitment to client objectives, and proven ability to manage expectations Incredible at time‑management and project plan development, impeccable organization and the flexibility to adapt to changes and prioritization Proven leadership (internal and client) and strong communication and presentation skills – articulate, straightforward and engaging Lead discussions with internal team members, setting clear expectations on timeline and deliverables and communicating them clearly Deep experience in client services/account management in an agency with a strong knowledge of Retail Strategy and Implementation Comfortable paving the way for process and standardization, especially for new projects. Also, flexible enough to integrate into existing processes that may already be established. Excellent written and oral presentation skills. Comfortable working with senior‑level clients daily. Experience managing, developing, and mentoring direct reports STARTING SALARY Between: $100,000‑$115,000 TOTAL REWARDS Our commitment to rewarding results Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success Generous medical, dental, vision and other great benefits Paid parental and medical leave programs 401(k) with a company match component and profit sharing 15 days of paid time off plus company holidays Hybrid work model Tuition reimbursement and student loan repayment assistance Inclusive employee resource groups EQUAL OPPORTUNITY EMPLOYER We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #J-18808-Ljbffr