Service Desk Engineer I

Job Description

Job Description

USAC’s target compensation range for a new hire into this position is $60,000-$85,000 USD per year. Actual salary may vary depending on job-related factors based on knowledge, skills, and experience, as evaluated throughout the interview process. In addition, this position may be eligible for an annual performance bonus. USAC has a comprehensive benefits package that includes Medical, Dental, Vision, 401k, FSA, Life Insurance, Paid Time Off, Commuter Benefits, and Wellness Programs.

Why Work Here?

Our mission to achieve universal service addresses America’s current critical needs to build out broadband capabilities for telehealth, online learning, and keeping families connected. Join us and help USAC accomplish our mission to bridge the digital divide. Through its administration of the $10 billion Universal Service Fund (USF) programs on behalf of the FCC, USAC works to promote the availability of quality services at just, reasonable and affordable rates and to increase access to advanced telecommunications services throughout the nation. Additional information on USF programs can be found at:

Benefits

USAC supports our employees well beyond their salary with a system of benefits that rivals the top organizations in the country. Simply put: if you are committed to improving the lives of others, we are committed to improving yours. USAC provides low-premium, top-of-the-line medical, dental, and vision insurance in addition to disability and life coverage. Generous 401k contribution, Federal and floating holidays, paid sick leave and vacation time that increases every year. Regular telework schedule and opportunities to take professional development courses and training.

A Multicultural Team

We have actively built an organization that doesn’t just celebrate our diversity; we depend on it. The challenges of achieving universal service require creative and unique perspectives. Our accepting and inclusive community will challenge you to grow and learn from others while always recognizing the value of your contribution. USAC employees are passionate about our mission. Our work contributes to the success of all Americans. We’ve worked together to build a culture that is collaborative, ambitious, outcome-oriented, and feedback-focused. As USAC continues to support universal service impacting health care providers, educators, and consumers, it is critical now more than ever that we hire people equally passionate and committed to helping fulfill our mission.

Your Role

We are currently seeking an experienced, dynamic and collaborative professional to serve as a Service Desk Engineer I will provide support for issues that have been escalated from first-tier Service Desk staff. Additionally, this position is expected to support Service Desk engineering tasks such as corporate image creation/maintenance, operating system and software patch management, and create/design/deploy software packages for automated deployment.

Your Responsibilities

Working in a creative and fast-paced environment, the Service Desk Engineer I will:

• Corporate operating system image creator/maintainer.
• Patch management for end-user workstations.
• Support the yearly refresh project.
• Perform large scale software deployments to end-user workstations.
• Troubleshoot group policy settings.
• Reimage workstations as needed.
• Maintain corporate hardware standards.
• Perform physical setups for new users and recover hardware for terminations.
• Manage print issues as escalated from other Service Desk staff.
• Other duties, as assigned.

About You

The successful candidate will excel at operating in a diverse and fluid environment and will be crucial for the success of the IT department.

• Bachelor’s degree and/or relevant technical training and certifications. CompTIA A+ and/or HDI Desktop Support Technician certifications desired. A combination of education, experience, and training that provides the necessary knowledge, skills, and abilities to perform the work may be considered.
• Have a minimum of two (2) years of directly related experience.
• Have a minimum of one (1) year of advanced computer expertise.
• Have a minimum of one (1) year of experience with Microsoft Office Application Suite (O365 and/or 2016), Microsoft Operating Systems (7 and 10), Microsoft Active Directory, and PowerShell scripting.
• Have a minimum of one (1) year of experience with Microsoft System Center Configuration Manager (SCCM) and/or BMC Client Manager.
• Have a minimum of one (1) + years of experience with creating standardized operating system images for large scale deployments.
• Experience with on-site and remote end-user customer service, audio/visual systems support, and working with a ticketing system desired.

USAC is committed to providing a safe and healthy workplace for all employees. All offers of employment with USAC are conditioned on completing and passing a background and reference check. USAC is an Equal Opportunity Employer. No agencies please.