Front Office Manager

Why Work at DoubleTree Golf Resort Palm Springs? DoubleTree by Hilton Golf Resort Palm Springs offers a laid-back resort atmosphere where teamwork meets style in the California desert. With a stunning 27-hole golf course, Olympic-sized pool, spa, TopGolf Swing Suite, and mountain views, every shift feels like an escape for both guests and staff. A place where hospitality and fun go hand in hand. If you love delivering warm, memorable experiences in a vibrant, activity-driven environment, DoubleTree Palm Springs is a fantastic place to grow your career. DEPARTMENT: Front Office REPORTS TO: Director of Front Office / General Manager STATUS : Exempt

POSITION SUMMARY:

The Front Desk Manager is responsible for the overall leadership, operation, and performance of the front desk team, ensuring exceptional guest service, operational efficiency, and adherence to luxury and boutique hotel standards. This role oversees staffing, training, service quality, and financial accuracy while fostering a professional, service-driven culture at the front desk.

PRIMARY JOB DUTIES:

Oversee daily front desk operations to ensure seamless guest arrivals, departures, and stay experiences. Lead, train, coach, and evaluate front desk team members to uphold luxury service standards. Develop schedules, manage labor, and ensure adequate staffing levels. Handle escalated guest concerns and service recovery with professionalism and authority. Ensure accurate execution of check-in, check-out, billing, and cash-handling procedures. Monitor room inventory, upgrades, and availability in coordination with revenue and housekeeping teams. Oversee and ensure the timely, accurate delivery of guest amenities, welcome gifts, and special requests in coordination with bell services, housekeeping, and other departments. Maintain compliance with hotel policies, brand standards, and service expectations. Conduct regular audits of guest accounts, reports, and operational procedures. Support budget goals, expense controls, and revenue opportunities at the front desk. Maintain a polished front desk environment and professional team appearance. Ensure adherence to security, privacy, emergency, and safety procedures. Collaborate with housekeeping, bell services, engineering, and other departments to ensure seamless operations. Lead by example, demonstrating exceptional guest service and professionalism at all times. Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. KNOWLEDGE, SKILLS AND ABILITIES: Previous front desk leadership or management experience in a luxury or boutique hotel. Strong leadership, coaching, and performance management skills. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Proficiency with property management systems and front office reporting. Strong organizational and time-management skills. Professional demeanor and ability to manage sensitive situations discreetly. Ability to lead in a fast-paced, guest-focused environment. PHYSICAL DEMANDS: Ability to stand and walk for extended periods. Ability to use computers, phones, and standard office equipment. Ability to move throughout the property as needed. Must wear required personal protective equipment per job responsibilities. This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law. Privacy Notice: Pursuant to the California Consumer Privacy Act (CCPA), the Company is notifying you that by applying for a position, you are providing us the following categories of personal information that we may use to evaluate your candidacy for employment, communicate with you regarding your candidacy, and obtain and verify background checks, and references: Personal Identifiers (e.g., name, SSN); Contact Information (e.g., mailing address, email, phone number), Employment History (e.g., current and former positions held, work experience, and any certifications or licenses), and Education History. By submitting my application, I acknowledge and confirm that I have received and read and understand this notice, and I authorize and consent to the Company's use of the personal information it collects, receives or maintains for the business purposes identified above. Coury Hospitality