Test Center Administrator

Part-Time Test Center Administrator at Inside Higher Ed Location: UNG-Dahlonega, GA Job ID: 292791 Job Summary The University of North Georgia is accepting applications for a Part‑Time Test Center Administrator (TCA). The TCA will provide comprehensive assistance for the day‑to‑day operation of the University’s test centers and various National Testing Agencies including PearsonVUE, CLEP, HESI, TEAS, eCore, Distance Learning, GACE, DSST, Accuplacer and the Prometric Test Center (PTC) operated at the University of North Georgia (UNG). The TCA reports directly to the Coordinator of Testing and must be available to work extended days, evenings, and some weekends. Applicants must be eligible to work in the United States. Please note that any offer of employment is contingent upon eligibility and that the university is subject to budgetary constraints and state funding policies that may affect visa‑related fees. Contact Monica Arrendale at View phone number on click.appcast.io for more information. Responsibilities Assist with the daily operation of the two Dahlonega testing centers while adhering to the standards of operation required by National Testing Agencies and Prometric, maintaining strict test security and a variety of test administration procedures. Respond to all testing related inquiries by the Coordinator of Testing, outside agencies, and Prometric; serve as a primary University and Prometric TCA. Schedule testing appointments requested by phone, in‑person, and e‑mail; record scores into BANNER and other programs; report scores to the assigned departments; assist with the development of testing schedules. Prepare computers and assist candidates from check‑in to check‑out. Maintain a working knowledge of University and Prometric testing programs; maintain certification with testing clients as required; and maintain current knowledge of non‑compete and confidentiality requirements. Provide professional and friendly answers to questions from callers and visitors related to a variety of Prometric and UNG tests and testing policies; ensure security of test materials; verify identity of testing candidates; and maintain inventory of test materials and exhibits. Communicate with the Coordinator of Testing regarding IT related issues and Prometric tech support to ensure that all technology and computer related needs are kept current to prevent any interruption in the delivery of exams. Communicate with Prometric District Manager, Territory Operations Manager, and UNG Coordinator of Testing as needed to ensure that the needs of the Testing Centers are met; maintain an effective working relationship with examinees, professional associates, and colleagues. Perform other job‑related duties as assigned. Knowledge, Skills, & Abilities Preferred knowledge of standard professional proctoring duties and office practices, procedures, systems, and equipment. Must be able to obtain and retain knowledge of ADA and FERPA guidelines as they relate to individuals served through the UNG Test Center and Prometric Test Center. Working knowledge of most computer office software, including BANNER, Windows, Microsoft Office – Word and Excel. Must have excellent verbal and written communication skills; excellent customer service and interpersonal skills; outstanding organizational and time‑management skills; excellent problem‑solving skills; and superb phone etiquette. Must have ability to stay focused and detail oriented under surveillance. Work performance is monitored & evaluated by external clients/vendors by way of audio and video surveillance and "secret shoppers" posing as testing candidates. Failure to maintain contractual requirements could result in financial loss to the institution or termination of testing client contracts. Must maintain a professional demeanor when dealing with customers from varied industries to include academic, corporate, government, financial, healthcare, and information technology. Must be available to work extended days, evenings, and weekends. Must have ability to organize and prioritize work requests to complete tasks in a timely manner with minimal supervision. Must be able to complete concurrent or multiple tasks independently and creatively in a timely manner and under pressure of deadlines; work well with people from different racial, cultural and other backgrounds, and possess a strong commitment to the mission of the University. Must be able to remain customer friendly and maintain attention to details in the midst of frequent interruptions; must have the ability to work successfully as part of a team in a high‑demand, fast‑paced, detail‑oriented environment. Must be able to learn and apply new technology as needed; must maintain confidentiality of candidate test records and personal information. Required Qualifications High School Diploma or GED required. Must be able to obtain: Prometric Test Center Administrator Certification; FBI and IRS clearance for administration of Internal Revenue Service exams. Able to obtain additional TCA certification in the following areas within the first twelve (12) weeks of employment: College Level Examination Program, DANTES Subject Standardized Test program, ETS Standard Testing Network Center, and others as required. Must be able to obtain and maintain active membership in Georgia College Testing Association and National College Testing Association. One year of required experience in an office environment, retail environment, or customer service environment. Proposed Salary $18.34‑$20.17 per hour. Required Documents to Attach Resume Cover Letter Contact information for three professional references Equal Employment Opportunity The University of North Georgia, a unit of the University System of Georgia, is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, gender, sex or national origin, age, disability, religion, genetics or veteran status. Georgia is an open‑records state. Also, UNG is a federal contractor and desires priority referrals of protected veterans. Conditions of Employment Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with the University of North Georgia, as determined by the university at its sole discretion, confirmation of the credentials and employment history reflected in your application materials, and, if applicable, a satisfactory credit check. Applicants may be subject to a pre‑employment drug test. Background Check Position of Trust #J-18808-Ljbffr