AWS Connect and Salesforce Service Cloud Voice Developer/Administrator - Staff Mandatory Qualif[...]

Position Summary Sikich is seeking an AWS Connect and Salesforce Service Cloud Voice Developer/Administrator to join our team. In this client‑facing role, the ideal candidate enjoys working hands‑on with our customers to configure and develop state‑of‑the‑art systems and solutions on Salesforce. What will you do in this role? Configure, administer, and maintain AWS Connect and Salesforce Service Cloud Voice solutions. Develop and support workflows, integrations, and system enhancements to improve service desk operations. Implement AWS Connect connectors, dynamic workflows, and third‑party integrations. Support ServiceNow Security Incident Response (SIR) integrations and related processes. Troubleshoot platform issues and provide ongoing system maintenance and support. Collaborate with stakeholders to design, implement, and optimize ITSM solutions. Maintain technical documentation and ensure adherence to security and operational best practices. What do you need to succeed in this role? Minimum 4 years of full‑time experience developing, administering, configuring, implementing, supporting, managing, and maintaining AWS Connect and Salesforce Service Cloud Voice within enterprise IT organizations supporting at least 5,000 end users. Minimum 2 years of full‑time experience implementing, configuring, customizing, and updating AWS Connect and Salesforce Service Cloud Voice ITSM applications, modules, workflows, and integrations. Current AWS Solutions Architect – Professional Certification and current Salesforce Technical Architect Certification may be substituted for this experience. Bachelor’s degree required. Minimum 1 year of full‑time experience using AWS Connect integrators and connectors, no‑code UI Builder, dynamic workflows, workflow integrations with Salesforce Service Cloud Voice, and other third‑party tools. Current AWS Solutions Architect – Professional Certification may be substituted for this experience. Minimum 6 months of full‑time experience implementing, configuring, customizing, and updating a ServiceNow Security Incident Response (SIR) bridge from an AWS Connect and Salesforce Service Cloud Voice solution. Current ServiceNow Certified Implementation Specialist – Security Incident Response (CIS‑SIR) Certification may be substituted for this experience. Current AWS Certified CloudOps Engineer – Associate Certification required. Strong communication and collaboration skills, with a demonstrated ability to engage effectively with technical and non‑technical stakeholders. Familiarity with agile / scrum methodology. Proven ability to lead a cross‑functional team. Strong communication skills, both written and verbal. Ability to travel as needed. In compliance with this state's pay transparency laws, the midpoint of the salary range for this role is $160,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. Benefits Flexible Time Off (FTO) policy activated on the first day. Paid holidays and time off during last week of the calendar year when project work permits. Comprehensive wellness program with gift cards and rewards. Flexible work arrangements. Health, dental, vision, life, and accident/disability insurance options. HSA employer contribution. Nine paid holidays annually. Robust paid Parental Bonding Leave program covering birth, adoption, and foster children. 401(k) with employer contributions. CPA bonus with four paid exam days & four paid study days. Tuition reimbursement. Generous employee referral bonus program. Client referral bonus program. Pet insurance. FORCE community volunteer program: up to four hours paid time annually to volunteer. Sikich is an Equal Opportunity Employer M/F/D/V. Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC's performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms. "Sikich" is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms "our company", "we" and "us" and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC. #J-18808-Ljbffr Sikich LLC