Clinical Administrative Coordinator

Patient Care CoordinatorSeeking Breakthrough Makers Children's Hospital of Philadelphia (CHOP)-named America's 2022 Best Large Employer by Forbes-offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation. At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.CHOP's Commitment to Diversity, Equity, and Inclusion CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.A Brief OverviewThis position is responsible for enhancing effective patient and caregiver communication, particularly between the patient, caregivers, and clinical staff. An additional focus of the role is improving the experience for patients and team members within the King of Prussia Hospital (KOPH). This role will be responsible for assisting the supervisor and/or the manager, with daily operations of the department and delivering optimal customer service. Must be able to work in a team friendly environment with peers, clinical staff and management of all levels. This role also includes greeter, receptionist, and administrative duties within the KOP location.What You Will DoAnswer telephones, screens calls, routes callers, takes messages, and provides routine information to callers in a prompt and courteous manner while maintaining HIPPA regulationsPerform all clerical procedures related to the admission, transfer, discharge, and death of patients within the CHOP enterpriseServe as a liaison and problem solver for departmental customers as it relates to unit-based service needsReview census and staffing assignments with local unit leadership and print/post assignment sheets each shiftPartner with PARC team to ensure admission paperwork and insurance information is obtained from families upon admissionEngage in data-entry procedures for staff scheduling, patient assignments, and timekeeping as directed by local leadershipExperience with the following systems Kronos, Optilink, Archibus, Qliksense, Epic (A/D/T, PARC/Registration, Patient Family Experience functionality) iRounding, Coupa, and other current operational systems within the enterprisePerforms all IS/Epic Downtime procedures including, but not limited to Assemble and maintain patient records, including chart, bedside records, medication Kardex, and unit census logMaintain the patient medical record and related forms in an organized mannerMonitor printers and communicates orders to clinical care teamsPlace isolation signs on patient room doors /beds as directedMonitor printers and communicate orders and test results to clinical care teamsFile diagnostic and laboratory reports in patient chartsMonitor inventory of office supplies, IS/Epic Downtime, and clinical/operational paperwork. Re-order and stock when necessaryAnswer and triage patient call bells or requests to appropriate care team providersPartner with unit-based leadership in Environment of Care rounding, report findings, and enter and track facilities requests as neededMaintain local, unit-based conference room schedule processFollow unit procedures during emergency conditionsServe as unit-based Patient Family Experience Champion at the hospital wide committee levelMaintain the highest levels of hospitality to ensure patient families and visitors receive premier servicesReceive and distributes mail and items for delivery to patients and familiesProvide all patients and /or families with unit tour and hospitality information packet upon arrival to the inpatient unitSupport the operation and distribution of education and additional operational materials to families on arrival to inpatient unitReview and implement sign-up and assignment procedures for allocated resources within the patient care unitEngage in rounding on patients and families daily collecting real time feedback regarding hospital experiences in coordination with Patient Family Experience team modelPartner with unit base leadership to track and analyze metrics for services provided to patients, families, and visitors. Support the operations of each resource center including family engagement, laundry service, kitchen inventory, and other resource allocation (sleep surfaces, linens, etc.)Identify and propose opportunities for improvement to the delivery of services for patients, families, and visitors. Operate with a working understanding of the unique needs of CHOP patient families, including cultural awareness of families traveling internationallyCreate an environment where patients, families, and team members feel valued, appreciated, and recognizedDirectly communicate with patients, families, and team members in a clear, friendly, and professional mannerDemonstrate proficiency in de-escalation techniques in challenging and emotional situations involving families and visitorsOrient new staff to the roleFloat to other units to perform duties as assignedPerform other duties as assigned to promote overall effective coordination of care across NCCS within the King of Prussia campusEducation QualificationsHigh School Diploma / GED RequiredBachelor's Degree PreferredExperience QualificationsAt least one (1) year customer service-related industry RequiredAt least two (2) years in administrative role with customer service experience in healthcare industry PreferredSkills and AbilitiesEPIC Registration (CHOP) Training required within 3 months of employmentKronos Timekeeping (CHOP) Training required within 3 months of employmentNurse call monitor system (CHOP) Training required within first month of employment