Product Specialist

Job Description

Job Description

Product Specialist

Expert Technical Solutions has an immediate opening for a Product Specialist with one of our premier clients in Atlanta, GA.

This is a Direct Hire role with great benefits and 2 days a week work from home.

In this role, you will provide application and administrative support to internal and external stakeholders. You will develop, update, and deliver training courses. You will conduct data analysis, compose reports, and offer assistance as a cross-functional liaison for various departments, projects, and programs.

Duties and Responsibilities:

• Provides broad administrative and application support (eCertification, eFile, eFile ID Verification, E-Invoicing, ePay)
• Checks daily reports and performs data analysis, data interpretation, and relays findings
• for further review
• Monitors and responds to department email inboxes
• Conducts regular status checks and runs administrative queries of eFile (Real Estate, UCC) looking for variances, exceptions, continues with proactive outreach as needed
• Acts as subject matter expert of Real Estate Indexing Standards
• Pass Real Estate Indexing Standards Certification exam
• Maintains strong knowledge of Standards
• Applies Standards to transmitted data utilizing internal quality control and compliance programs
• Monitors internal processes, seeking areas of improvement in an effort to enhance quality controls
• Acts as backup for Product Management staff
• Provides cross-functional support across departments and programs as necessary
• Serves as an escalation partner and liaison for customer inquiries
• Assists with developing, updating, and delivering training materials
• Conducts general training course maintenance

Education and Experience:

• Bachelor’s degree or equivalent experience
• 4 years of professional experience
• Experience using Microsoft 365 required
• Familiarity with project management software a plus
• Background working with real estate or legal documents a plus