OPERATIONS MANAGER C-SES - 64002610

Requisition No: 880514

Agency: Department of Health

Working Title: OPERATIONS MANAGER C-SES - 64002610

Pay Plan: SES

Position Number: 64002610

Salary: 53,917.08 - 67,130.00

Posting Closing Date: 08/16/2026

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This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Leads the Agency Strategic Planning process, including reporting on the progress of the Agency Strategic Plan; develops and communicates the strategic vision, scope and mission of the Strategic Planning section; assures that organization-wide performance management initiatives are focused and aligned on improving operational and program efficiencies and effectiveness; oversees agency strategic planning and provides leadership for policy development; trains state health office and County Health Department (CHD) staff on planning practices, processes and tools, including but not limited to logic model development and objective creation; and taking lead in evaluating the agency strategic planning process and implementation.

Provides leadership and coordination for the improvement of the organization’s core public health functions and evaluates the impact that process improvements have on public health; researches and develops training programs that focus on enabling the workforce to achieve improvements with priority health concerns. Supervises direct reports including motivating, training, providing guidance and direction; develops expectations and meets with staff regularly to discuss performance, complete performance reviews and disciplinary action, if needed; maintains vacation and work schedules to ensure proper coverage and approves timesheets; ensures all staff complete mandatory training and are offered additional opportunities to develop professionally.

Serves as Division Training Coordinator; participates as a team member or team leader in the design, development and testing of training covering a variety of topics; researches and designs appropriate division-wide training; coordinates capacity building for all levels of management and staff with the Division of Public Health Statistics and Performance Management; serves as an instructor by delivering training in various settings (in-person, virtual, etc.); coordinates training activities and gathers feedback about training effectiveness; communicates feedback and implements improvement to provide a more effective training experience.

Other duties as required.

Required Knowledge, Skills, and Abilities:

Knowledge of management principles and techniques.

Knowledge of strategic planning, process improvement and quality improvement tools and methodologies (e.g., Lean, Six Sigma, or similar frameworks).

Knowledge of data collection, analysis, interpretation, and reporting principles and procedures.

Ability to supervise, motivate, and develop staff.

Ability to determine work priorities, assign tasks, and ensure timely completion of work.

Ability to communicate effectively, both verbally and in writing, with diverse audiences.

Ability to establish and maintain effective working relationships with internal and external stakeholders.

Ability to analyze complex problems, evaluate options, and make sound decisions.

Ability to assess budgetary needs and manage resources effectively.

Ability to formulate policies, procedures, and strategic plans.

Ability to collect, evaluate, analyze, and interpret scientific, technical, or performance data.

Ability to prepare clear, accurate, and concise technical reports and presentations.

Ability to work independently while collaborating effectively as part of a team.

Ability to understand and apply applicable laws, rules, regulations, policies, and procedures.

Ability to plan, organize, direct, and manage program activities.

Qualifications:

Preferred qualifications

Degree in Public Health, Public Administration, Business Administration, Health Administration, or a closely related field.

of 3–5 years of progressive experience in strategic planning, performance management, or quality improvement, preferably in a public health, government, or large complex organization.

Demonstrated experience in organization-wide strategic planning processes and developing Agency Strategic Plans.

Professional certifications such as: Certified Public Health (CPH), Project Management Professional (PMP), Lean Six Sigma Green Belt or Black Belt, Certified Professional in Healthcare Quality (CPHQ) or similar.

Advanced proficiency in data analysis and visualization tools (e.g., Power BI, Tableau, Excel, or similar).

Experience designing and delivering training programs on strategic planning, performance management, and quality improvement methodologies.

Familiarity with Florida state government operations, public health systems, or the Florida Department of Health structure and programs.

Experience facilitating high-level stakeholder groups, cross-functional teams, and executive-level presentations.

Proven track record of successfully building organizational capacity in performance management and continuous quality improvement.

Knowledge of national public health accreditation standards (e.g., PHAB) and performance management frameworks.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Tallahassee, Florida’s Capital City, lined with rolling hills, oak trees, and canopied roads combines old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Boasting proximity to the coast and centrally located to popular tourist destinations, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career. Also, with no state income tax, Florida is a great place to work regardless of where you find yourself on the career ladder.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflect our appreciation for the dedication devoted to protecting our country.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on us.fitly.work). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.