Patient Navigator Specialist

Are you a compassionate, mission-driven professional passionate about supporting individuals and families navigating complex health environments? We are seeking a dedicated Patient Navigator to join our dynamic healthcare team in San Francisco, CA!

In this essential, non-clinical role, you will serve as a vital outreach liaison, resource, and advocate for individuals seeking outpatient substance use treatment and harm reduction services. Working directly within an outpatient clinic setting, you will conduct outreach, assist patients in overcoming barriers to care, and guide them toward essential services such as health insurance, primary care, mental health support, and social services. If you bring a strengths-based, trauma-informed approach—and value utilizing lived experience or deep connections to the local community to establish trust and safety—this is an extraordinary opportunity to make a direct, positive impact on patient outcomes and community wellness.

salary: $41.99 - $42 per hour
shift: First
work hours: 10:30 AM - 7 PM
education: High School

Responsibilities

Position Summary:

Serve as a non-clinical liaison and coach for patients accessing substance use treatment. Conduct outreach, reduce barriers to care, assist with appointment scheduling in Epic, and connect individuals to vital healthcare and social services.

Key Responsibilities:

• Conduct outreach to referred patients and engage individuals seeking substance use care and harm reduction support.

• Schedule and book patient appointments using Epic Hyperspace.

• Identify and eliminate barriers to care by connecting patients to insurance, primary care, mental health, and social services.

• Collaborate with counselors and clinical teams to support treatment plans and maintain thorough documentation.

• Provide empathetic, trauma-informed guidance to enhance patient satisfaction and engagement.

Requirements:

• Proven experience working with underserved communities and individuals facing substance use disorders.

• Proficiency in patient scheduling and booking using Epic Hyperspace.

• Experience in front-desk administration or healthcare office workflows.

• strong alignment with trauma-informed, harm-reduction, and strengths-based care principles.

• Full medical clearance and health screening completion required per institutional policy.

Skills

• Patient Support
• Activating Patient Files
• Greeting Patients
• Appointment Scheduling

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.