Revenue Cycle Customer Service Specialist
Tryon Medical Partners
Revenue Cycle Customer Service Specialist Job Summary: The Revenue Cycle Customer Service Specialist manages all incoming patient calls and patient inquiries received via the RCM Billing work queue. This role provides patient support by resolving billing inquires, update demographic and insurance information and assists with setting up patient payment plans to address outstanding balances owed. (This is a full time position based in Charlotte NC, with a hybrid schedule, Monday to Friday 8 am to 5 pm) Primary Job Responsibilities:
- Act as RCM initial point of contact for patient calls related to general account balance inquiries, patient demographic updates and billing-related disputes or questions.
- Update patient demographics and insurance information as appropriate.
- Review patient account to effectively explain balance details to patient.
- Process incoming credit card payments during patient call.
- Understand and effectively communicate to patient how claim was processed by payor (copay, deductible, coinsurance).
- Set up an acceptable payment plan based on the organization's patient financial policy.
- Assist with RCM billing work queues and worklists regarding patient billing questions sent to the department.
- Handle actions for patient accounts when correspondence is received for bankruptcies, death, and legal correspondence (divorce, guarantor changes; provide statements for auto accident lawsuits, etc.)
- Participate in workgroups providing feedback and education on patient account activities.
- Other duties as assigned.
- Experience working within EMR systems.
- Ability to utilize various computer applications, including Microsoft Office (Outlook, Word, and Excel).
- Knowledge of Medicare, Medicaid, and Managed Care payor policies.
- Ability to interpret insurance payor explanation of benefits.
- Familiarity with CPT and ICD-10 coding.
- Strong customer service background and effective communication skills.
- Minimum of three (3) years of experience working in a physician office, hospital, or other healthcare call center setting.
- High School Diploma/GED
- Medical Call Center experience highly preferred.
- Medical business office experience preferred.
- Knowledge of insurance payers preferred.
- Athena EMR system experience highly preferred.
- Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.
- Must be able to lift and support weight of 35 pounds.
- Ability to concentrate on details.
- Use of computer for long periods of time.
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Revenue Cycle Customer Service Specialist in Charlotte, NC vacancy
- ...McLeod Centers For Wellbeing Revenue Cycle Specialist At McLeod Centers for Wellbeing, our mission is to build a foundation of healing and... ...treatment in western North Carolina. From initial assessment to customized aftercare, McLeod Centers provides compassionate,...SuggestedFull timeTemporary workFlexible hours
McLeod Addictive Disease Center
Charlotte, NC4 days ago - ...Tryon Medical Partners seeks a Revenue Cycle Account Reimbursement Specialist II in Charlotte, NC. This full-time role focuses on accurate and compliant billing for procedures, necessitating attention to detail and strong organizational skills. Candidates should have...SuggestedFull timeMonday to Friday
Tryon Medical Partners
Charlotte, NC4 days ago - ...Refund Specialist Job Summary: Under the direction of the Revenue Cycle Director, the RCM Refund Specialist is responsible for reviewing, processing, and reconciling patient and payer refunds. This role ensures accuracy, compliance with payer regulations, and timely...SuggestedFull timeTemporary workWork at officeMonday to Friday
Tryon Medical Partners
Charlotte, NC1 day ago - ...Neurosurgery and Spine Associates is seeking a Full-Time A/R Specialist for our Charlotte office. The role involves processing insurance... ...collaborating with various stakeholders to maximize practice revenue. The ideal candidate should possess a High School Diploma or GED...SuggestedFull timeWork at officeMonday to Friday
Euna Grants, Powered by eCivis
Charlotte, NC4 days ago - ...software, financial products, and services that drive real environmental... ...platform, financing, customer management system, and milestone... ...report into the Senior Manager, Revenue Operations. Summary of Role The Revenue Operations Specialist, Comfort focuses on operational...SuggestedLocal area
$16 - $18 per hour
...About the Role: The Customer Service Representative is responsible for supporting customers with account-related questions, payments... ...About Us: Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in...Work at officeMeduit
Charlotte, NC21 hours ago- ...Corient Services LLC located in Charlotte, North Carolina, is seeking a billing coordinator. The role involves generating client billing... ..., managing aged accounts receivables, and providing periodic revenue reporting. The ideal candidate should possess a Bachelor’s degree...
Corient Services LLC
Charlotte, NC4 days ago $10 - $18 per hour
Overview 24 Seven Marketing, LLC is a Veteran-Owned full-service marketing agency helping startups and small to mid-... ...based call center solutions to boost visibility and revenue. Responsibilities Provide inbound customer service support for client-specific inquiries....Remote jobHourly payFlexible hours- ...position will report into the Senior Manager, Revenue Operations. Summary of Role The Revenue Operations Specialist, Comfort owns the "first production" phase for... ...effectively engage, interact with, and sell to external customers immediately after onboarding. Track non-...Local areaImmediate start
Namely
Charlotte, NC4 days ago - ...culture. This Environmental Services leader is committed to helping... ...every day to take care of their customers, their communities and the... ...responsible for incremental revenue through inbound and outbound... ...tool for lead follow-up, sale cycle disposition, pipeline management...Full timeContract workWork experience placementImmediate start
$90k - $140k
...manufacturer and repair specialist in high-speed... ...health monitoring systems, custom engineering, and comprehensive... ...own the full sales cycle from proactive lead... ...spindle solutions and services. Collaborate with application... ...sales quotas and revenue targets. ~ Self-...Remote workFlexible hours- ...Palmetto Clean Technology is looking for a Revenue Operations Specialist in Charlotte, NC, to own the initial production phase for HVAC and Home Electrification partners. The role includes coordination of training, development of sales materials, and ensuring partner activation...
Palmetto Clean Technology
Charlotte, NC4 days ago - ...Palmetto is seeking a Revenue Operations Specialist in Charlotte, NC, to own the first production phase for commercial partnerships. This role bridges onboarding and first deals for HVAC and Home Electrification partners. The candidate will manage partner training sessions...
Palmetto
Charlotte, NC3 days ago $200k
...debit, prepaid and merchant services. Our worldwide team helps over... ...Activities include pricing, customer segmentation, customer presentations... ...typically with an annual net revenue value of $200,000 or more.... ...during the sales cycle. Maintains existing/prospective...Worldwide- NAVEX Global, Inc. is hiring a GTM Operations Specialist to join their Center of Excellence team in Charlotte, NC. This hybrid role involves managing revenue operations workflows, including quote building, renewals, and internal escalations. The ideal candidate has 2+ years...
$34.62 per hour
NAVEX is seeking a detail-oriented GTM Operations Specialist to join our Center of Excellence team in Charlotte,... ...internal escalations while partnering with Sales and Customer Experience teams to ensure effective revenue operations. With a strong culture of support,...Hourly pay- Job Summary A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. The specialist... ...and remote, as a host, mentor, brand advocate, and customer‑service ace, identifying and locating the goods, services, and experiences...Temporary workRemote work
- Cycling Specialist - BikeSource - Charlotte, NCABOUT SPECIALIZEDInnovation has guided our every decision since 1974. As more riders of... ...present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences...Temporary workPart timeWork experience placementSeasonal workRemote work
- ...Invitation Homes in Charlotte, NC is seeking a Leasing Specialist to enhance occupancy, revenue growth, and customer satisfaction. This role involves facilitating the... ...Real Estate license, and proficiency in customer service and technology. This position offers competitive...
Invitation Homes
Charlotte, NC14 hours ago $21.85 - $32.8 per hour
Department: 13503 Enterprise Revenue Cycle - Mercy NC | Arrival Status: Full Time | Benefits... ..., VT, WA. Job Summary Patient Accounts Specialist (PAS) works under the immediate supervision... .../managers in Patient Financial Services (PFS) and performs complex tasks requiring...Full timeTemporary workWork at officeImmediate startFlexible hoursShift work$16 - $18 per hour
...Medical Customer Service Representative (Onsite) Job Category: Non Exempt Full-Time On-site Location: Meduit - Charlotte 41... ...Description Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in...Full timeWork at officeRemote workMonday to FridayShift work$100k - $250k
SalesDraft Recruiting is seeking an Experienced Roofing Sales Representative to drive sales for Deps Roofing in Charlotte, NC. This commission-based position offers uncapped earning potential ranging from $100K to $250K annually. Responsibilities include canvassing neighborhoods...Contract workSalesDraft Recruiting
Charlotte, NC3 days ago$81.11k - $111.52k
...communications infrastructure for services such as video, data... ...Key Responsibilities Customer and Market... ...and identify additional revenue opportunities Understand... ...product life‑cycle management strategy Manage... ...from the Product Line Specialist Develop and deploy promotions...Full timeContract workWork experience placement- ...Sprout provides software and services to clients in the form of our... ...build the relationships and revenue engine from the ground up. The... ...circular supply chain in action. Customer Solutioning & Deal Execution... ...0-day average quote-to-close cycle on standard configurations....
Sprout Up
Charlotte, NC3 days ago $81.11k - $111.52k
...Communications segment serves a range of customers with optical solutions for... ...and identify additional revenue opportunities. Understand... ...to understand product life‑cycle management strategy. Align product... ...product, quality, and service issues to a quick resolution...Full timeWork experience placement$18 per hour
...all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building... ...? As a Call Center Business Sales Customer Solutions Representative at Spectrum Business... ...a key role in maximizing customer and revenue retention. By handling inbound and...Work at officeLocal areaVisa sponsorshipFlexible hours$163.75k - $190k
...Job Title Sales, Service Commercial Specialist - Image Guided Therapy Systems (Mid... ...understand market and customer insights and increase our chances... ...and restoring service revenue. Orchestrate collaboration... ...manage complex transaction cycles and high-stakes negotiations...Full timeWork at officeImmediate startWork visaRelocation package3 days per week- Specialized in Charlotte, NC is seeking a part-time Cycling Specialist to deliver exceptional rider service and enhance rider satisfaction. This role involves engaging with riders to understand their needs and providing solutions to keep them riding longer. The ideal candidate...Part time
- ...leading provider of innovative health information systems and services that transform the administrative and clinical operations of... ...sell CureMD Practice Management, Electronic Health Records, and Revenue Cycle Management solutions to small and medium ambulatory practices...Contract workWork at officeLocal areaFlexible hours
CureMD
Belmont, NC4 days ago - ...role in the sale of the PGL's services throughout a major... ...geographical area and provides superior customer support to each and every... ...objectives, goals and targeted revenue generation. Maintain contact... ...functions for product life cycles, including acquisition, distribution...Full timeContract workLocal areaShift work
PGL
Charlotte, NC1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Revenue Cycle Customer Service Specialist. Be the first to apply!
Related searches
- online customer service representative Charlotte, NC
- customer advisor Charlotte, NC
- airport customer service agent Charlotte, NC
- customer support associate Charlotte, NC
- employee relations assistant Charlotte, NC
- participant services representative Charlotte, NC
- customer service representative 1st shift Charlotte, NC
- inbound call center customer service representative Charlotte, NC
- service agent Charlotte, NC
- insurance customer service advisor Charlotte, NC