Accounts Receivable Specialist

Accounts Receivable Specialist

Must be able to communicate effectively in English and Spanish

On-site role 8:30am-5pm Mon-Fri (w/1 hour lunch)

Office location: 10913 River Front Parkway, South Jordan UT, 84095

About OOCL

OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.

Financial Control (FINCON) Department

The Financial Control (FINCON) department is comprised of two core teams: Accounts Receivable and General Ledger. The Accounts Receivable (AR) team is responsible for ensuring the timely and effective collection of all charges issued by our ocean liner company across the North America region.

AR team members engage in proactive outbound phone calls and written communication with customers to resolve outstanding and past-due balances. Many of these relationships span years—and in some cases decades—requiring a professional, customer-focused approach that strengthens long-standing partnerships.

The team works closely with internal OOCL departments to ensure customer disputes are accurately identified and routed to the appropriate teams for resolution. Once all reasonable collection efforts have been thoroughly documented and disputes addressed, the AR team escalates unresolved collection matters to the Sales team and collaborates on next steps, which may include further account action such as placement with a collections agency.

OOCL Benefits

• Medical, Dental, and Vision Insurance
• 401k Retirement Plan AND Pension Plan
• Paid Vacation/PTO
• Separate Paid Sick Time Off
• Major Holidays Paid
• Tuition Assistance after 12 months
• Employee Assistance Program
• Referral bonus

Position Responsibilities

• Builds and maintains strong, long-term customer relationships
• Communicates professionally to resolve payment issues while preserving goodwill
• Takes ownership of assigned account portfolios and collection outcomes
• Manages workload effectively to meet deadlines and collection targets
• Partners with Sales, Trade, Legal, and Customer Service to resolve disputes
• Communicates clearly and diplomatically via phone, email, and written documentation
• Identifies root causes of delinquencies or disputes
• Exercises sound judgment when determining appropriate escalation or next steps
• Adheres to company policies, financial controls, and regulatory requirements
• Identifies and escalates potential credit or collection risks appropriately

Minimum Requirements

• 1-3 years of AR experience or school equivalent
• Bilingual. Must be able to communicate effectively in English and Spanish
• Must be able to function in MS Office, especially Excel, Access, and Outlook
• Understand basic accounting (debt and credit transactions)
• Customer focused with excellent verbal and written

Preferred Skills

• Ability to organize and prioritize workload
• Excellent teamwork and interpersonal skills
• Self-motivated
• Attention to detail

Team Environment

• Have a collaborative mindset as your daily interactions will include working with our customers and with many people in various departments within our organization in a team-based environment.
• Bring your experience and thrive on proactively suggesting opportunities to increase efficiencies to improve the current process.

All employment is contingent upon the successful completion of a background check.

OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.