Branch Office Administrator

Branch Office AdministratorKenwood - Cincinnati, OH 45236OverviewPosition Type Full Time Education Level High SchoolDescriptionAt Sibcy Cline, we've been a trusted name in real estate for nearly 100 years. As one of the largest and most respected brokerages in the region, we pride ourselves on delivering exceptional service, fostering strong community relationships and empowering our agents with the tools and support they need to thrive. When you join Sibcy Cline, you become part of a collaborative, people-first culture that values professionalism, innovation and genuine care for our clients and colleagues.We are seeking to hire a Branch Office Administrator (BOA) to support our Kenwood, OH office location. This role is essential to ensuring smooth daily operations, exceptional customer service and a productive, positive environment for our agents and employees. If you're a proactive problem solver with excellent communication skills and a talent for staying organized -- even when the unexpected arises -- you'll feel right at home here.ResponsibilitiesManage the real estate transaction process from start to finish, including preparing and maintaining listings and creating digital sales packetsEnter detailed information into accounting and real estate software systems such as Profit Power and SkySlopeServe as a primary liaison between corporate teams, branch staff and real estate agentsUphold established processes and best practices while identifying opportunities for improvementSupport branch business goals by helping maintain an efficient, productive and positive office environmentPromote agent achievements on branch social media channelsAssist agents and managers with ordering, maintaining and distributing marketing materialsCreate graphics using marketing-team-approved templates to highlight agents, listings and office activitiesWarmly welcome visitors in person and online by promptly answering phone, email, digital and in person inquiresSort and distribute mail, maintain office supplies and equipment and deliver documents to other locations as neededIdentify and propose new projects or process enhancements based on understanding of office priorities and needsQualificationsSkills, Knowledge and Abilities5+ years of experience in a real estate sales or brokerage support role highly preferredProven success in office management or an administrative/support positionPositive, proactive approach with the ability to adapt to changing needsExceptional written and verbal communication skillsProficient in Microsoft Office, with the ability to learn new software quicklyExperience with data entry related to budgets, expenses and transaction detailsFamiliarity with social media posting and basic content managementHigh school diploma requiredEmployees in this role are expected to embody Sibcy Cline's Cultural Competencies as described in the Employee Handbook: Friendliness, Respect, Innovation, Enthusiasm and Results Oriented. These values guide how we interact with client, colleagues and our community every day.Tools and EquipmentMS Office (Excel, Word, PowerPoint), SkySlope, real estate management and accounting software systemsOther DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change. Employees are expected to perform other job-related duties as assigned.