Clinical Service Representative I-New Patient Referral Team-Department of Neurosurgery

Clinical Service Representative I

Position is responsible for answering intake/referral phone line and routing patient's calls to the correct team member. Schedules patient appointments in scheduling system. Assists with calling patients and/or referring physicians with appointment dates and times, or to obtain additional or corrected information. Sends out new patient letters/packets, as needed. When required, responsible for taking an accurate, legible and complete phone message. Retrieves and distributes fax information sent from patients and referring physicians. Reviews in-house referrals sent through EPIC, including verifying that requests are complete, and requests further information, as required. Checks EPIC (Electronic Patient Record System) to ensure patient is a new patient and not a return. Assists with generating medical record numbers for new patients. Assists other team members by calling insurance carriers or using on-line services to verify patient's medical insurance including dates of service, co-pays, deductibles and provider participation. As needed, obtains from the PCP (primary care physician) an authorization number or contacts insurance carrier to obtain. Responsible for filing pending referrals in alpha sequence.

Expected Salary: $15.80-$19.68

Required Qualifications: High school diploma or equivalent.

Preferred: Customer service experience, knowledgeable of phone etiquette, Epic experience, knowledge of medical terminology, solid organization skills.

Special Instructions to Applicants: For consideration, please complete an application and include a cover letter, resume and the names and email addresses of three to five references. To claim veterans' preference, indicate the claim on the application and provide required documentation by uploading a DD-214 (or equivalent certification from the Department of Veteran Affairs) and any additional supporting documentation based on the type of claim. Application must be submitted by 11:55 p.m. (ET) of the posting end date.

Health Assessment Required: No