Bilingual Sleep Services Care Coordinator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Sleep Services Care Coordinator based in the United States.

This full-time remote role supports patients throughout their sleep therapy journey, helping coordinate services and monitor equipment compliance. You will serve as a key point of contact for patients, healthcare providers, referral sources, and internal teams. Much of the work involves phone, email, and text communication, requiring a strong customer-service mindset and excellent attention to detail. You will help ensure medical equipment and related services are delivered efficiently while following up on patient needs and compliance. The role combines healthcare coordination, patient communication, data management, and issue resolution in a collaborative environment. Fluency in both English and Spanish is essential to providing accessible, high-quality support to a diverse patient population.

Accountabilities:

• Respond promptly and professionally to calls from referral sources and obtain referral orders through telephone, fax, and electronic channels.
• Coordinate the delivery of medical equipment and related healthcare services by communicating with patients, providers, and relevant tracking systems to confirm delivery and service completion.
• Follow up with patients to assess their experience and ensure services meet established quality and care standards.
• Communicate regularly with patients regarding sleep therapy and equipment compliance through phone, email, and text.
• Document all patient communications and relevant interactions accurately in internal systems.
• Obtain, organize, and transmit required clinical documentation to equipment providers through fax or electronic channels.
• Maintain regular communication with supervisors, team members, healthcare providers, and other external stakeholders regarding patient status and service needs.
• Collect, verify, and accurately enter detailed patient information and compliance data.
• Access and manage patient compliance information across multiple manufacturer platforms.
• Respond to questions from patients, healthcare providers, and internal staff in a timely, professional, and informative manner.
• Identify, investigate, and resolve service issues and patient or provider complaints.
• Maintain current knowledge of organizational policies, procedures, regulatory requirements, contractual obligations, and accreditation standards.
• Protect patient privacy and confidential information by consistently following HIPAA privacy and security requirements.
• Participate in after-hours on-call coverage as required.
• Complete other related responsibilities and projects as assigned.

Requirements:

• High school diploma or GED preferred; equivalent professional experience may also be considered.
• Previous experience in healthcare, patient coordination, customer service, call center operations, medical equipment, or a related field is preferred.
• Fluency in both English and Spanish is required.
• Strong customer-service orientation with a genuine commitment to supporting patients and healthcare partners.
• Excellent verbal and written communication skills, with the ability to communicate effectively with patients, providers, colleagues, and external stakeholders.
• Strong organizational and time-management skills, with the ability to prioritize multiple requests and meet deadlines.
• Excellent attention to detail and accuracy when handling patient information, compliance data, documentation, and communications.
• Ability to multitask effectively and remain productive in a fast-paced environment.
• Strong integrity, discretion, and commitment to maintaining confidentiality and protecting sensitive health information.
• Ability to work calmly and professionally under pressure and respond appropriately to changing priorities.
• Flexible and adaptable approach, with a willingness to learn new systems, processes, and requirements.
• Strong teamwork and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
• Ability to comply with ongoing education and training requirements related to organizational, regulatory, contractual, and accreditation standards.
• Comfortable working primarily at a computer and using standard office equipment and communication technology.
• Ability to meet the visual and physical requirements associated with desk-based work, including reading and operating office equipment.
• Availability to participate in after-hours on-call coverage when required.

Benefits:

• Full-time remote work opportunity within the United States.
• Monday–Friday schedule, approximately 8:00 AM–5:00 PM Pacific Time / 10:00 AM–7:00 PM Central Time .
• Opportunity to support patients directly and contribute to the coordination of sleep therapy services.
• Exposure to healthcare coordination, medical equipment compliance, patient services, and healthcare technology platforms.
• Collaborative environment involving patients, healthcare providers, referral sources, and internal teams.
• Opportunities to develop expertise in patient communication, care coordination, compliance monitoring, and healthcare operations.
• Continuing education and training opportunities to support compliance with organizational, regulatory, contractual, and accreditation requirements.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.