Technical Customer Service Representative

Job Description

Job Description

Job Description: Technical Customer Service Representative I JOB SUMMARY: It is standard 8a-5p or 7a-4p. Join the America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems. Key Responsibilities: Receive and accurately process customer orders. Verify and edit customer orders for completeness. Enter orders in LN, eLogia, and ESP-REP systems. Address customer inquiries and resolve issues related to delivery, complaints, and product availability. Maintain an accurate customer order database. Generate inter-departmental inquiries for product availability and expedite requests. Evaluate stock availability against shipping schedules. Perform other duties as assigned by the Customer Service Supervisor or Manager. Required Qualifications: 3+ years of customer service experience in a technical product line (B2B preferred). Two years of college or technical schooling, or five years in a technical position. Proficiency in Microsoft Office Experience in an ERP or CRM system, SAP or salesforce preferred Strong customer advocacy skills. Technical aptitude and solid math skills. Ability to work independently and self-motivate. Adaptability to a fast-paced environment. Commitment to teamwork, professionalism, and excellent customer service. Ability to manage multiple tasks and prioritize effectively. Strong business acumen, organizational skills, time management, and attention to detail. Preferred Qualifications: Proficiency in a second language is a plus. Education: College Coursework Completed

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.

We have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.

Company Description

Compunnel Inc., established in 1994; is a leading provider of Staffing, IT/Software, e-Learning/Training, Business Intelligence, and Cloud Solutions. A leader in contingent and permanent workforce solutions, we also provide temp-to-hire staffing, project-based/SOW staffing, and payroll services to our esteemed clientele which includes Fortune 500 companies of diverse industry segments. Ranked as one of the largest staffing firms in the US which is our primary service market; we also have a significant presence in Europe and Asia. As a national service provider in the US, we are serving our customers all major states and regions; thereby generating numerous job opportunities for prospective employees in their preferred locations of choice.\r\n\r\nWe have witnessed multi-fold YOY growth, and continuously adding a large pool of talented resources to our employee base every year. Our extensive experience in hiring professionals of multiple in-demand skill sets (IT, Engineering, Healthcare, Admin-Clerical, Finance, Professional, Light Industrial, etc.) further makes Compunnel a wider and preferred platform for people to pursue their careers in the US. We welcome people from all walks of life and cultures, and we support workforce diversity by providing equal employment opportunities to people without any discrimination based on race, color, gender, religion, national/ethnic region, disability, or any other basis.