Front Office Manager

Job Description

Job Description

Are you a hospitality professional who loves creating memorable guest experiences and leading a great team? We're seeking an energetic, hands-on Hotel Front Office Manager to oversee daily front desk and café/bar operations while ensuring exceptional guest service.

The ideal candidate has at least one year of hospitality experience, strong leadership skills, and a passion for creating a welcoming atmosphere. If you thrive in a fast-paced environment, enjoy wearing multiple hats, and love making guests feel at home, we'd love to meet you! Apply today!

Compensation:

$65,000 - $75,000 yearly

Responsibilities:

• Lead daily front office and café/bar operations, ensuring efficient service and exceptional guest experiences.

• Manage guest relations and service recovery, proactively resolving concerns and turning challenges into positive guest experiences.

• Supervise, coach, and develop front office and café/bar team members through ongoing training, feedback, and performance management.

• Maintain open, consistent communication with department heads to ensure seamless operations and a collaborative team environment.

• Identify and implement opportunities to streamline processes, improve efficiency, and elevate the overall guest experience.

• Monitor guest feedback, service standards, occupancy reports, and operational performance to drive continuous improvement.

• Assist with staffing, scheduling, inventory, and departmental budgets while maintaining hotel policies and brand standards.

Qualifications:

• Minimum of 1–2 years of hospitality experience, preferably in front office operations or a supervisory role.

• Strong leadership and interpersonal skills with a hands-on, team-oriented management style.

• Passion for hospitality with proven ability to deliver outstanding guest service and effectively manage guest concerns.

• Excellent communication, problem-solving, organizational, and multitasking skills.

• Ability to thrive in a fast-paced environment, adapt to changing priorities, and take initiative.

• Comfortable overseeing both front desk and small café/bar operations; food and beverage experience is a plus.

• Proficiency with hotel property management systems (PMS), Microsoft Office, and general hotel operations preferred.

• High school diploma or GED required; hospitality or business-related education is a plus.

About Company

Style meets sustainability at Hotel Felix, Chicago's first LEED Silver-certified boutique hotel. Located in the heart of vibrant River North, just steps from the Magnificent Mile, our historic four-star hotel blends modern comfort and design with eco-friendly hospitality. From our welcoming atmosphere to our commitment to sustainability, we take pride in creating memorable guest experiences while fostering a positive, team-oriented workplace!

At Hotel Felix, we value our team and offer competitive benefits that support your well-being, work-life balance, and career growth.

• Health & Wellness: Up to 90% employer-paid medical coverage, HSA, EAP, & Pet Insurance

• Time Off & Travel: 7 paid holidays and employee hotel discounts

• Rewards & Recognition: Referral bonuses and employee incentive programs

• Commuter Perks: Commuter assistance & discounted parking

• Professional Growth: Training, development opportunities, & Duolingo Super membership

Grow your career with a team that values and celebrates you!