Functional Support Analyst

Job Description and Duties

If you enjoy being the person who keeps things organized, solves problems, supports customers, and makes sure important work gets done, this could be a great opportunity for you! As an Analyst I, working as the Functional Support Analyst, you’ll be a key resource supporting the day-to-day operations of the Business Services Section. You’ll coordinate requests, track activities, maintain records, and help ensure operational needs are addressed efficiently and effectively.

This is a diverse, hands-on role where you’ll support programs including health and safety, emergency preparedness, security, employee onboarding/offboarding, asset and inventory management, purchasing, recycling compliance, and customer service. You’ll work with staff, vendors, and other Department partners while using various systems to manage requests, data, and operational activities. If you’re organized, customer-focused, detail-oriented, and enjoy solving problems and coordinating multiple priorities, this position offers an excellent opportunity to develop your analytical skills while making a meaningful contribution to the Department’s daily operations.

Please note that to be list appointed for placement in the Analyst I classification, you must take and pass the examination .

You will find additional information about the job in the .

Working Conditions

At FI$Cal, we are compliant with the Governors Executive Order, N22-025, requiring staff to be in office four or more days per week. In-office attendance is mandatory on designated days and is subject to change. Our office is located at 2000 Evergreen Street, Sacramento, California 95815. Candidates residing outside of California are welcome to interview, but proof of California residency is required before appointment. Please note, relocation and commute expenses are the responsibility of the employee.

This position requires prolonged sitting in an office-setting environment with the use of a personal computer. Employees must demonstrate a commitment to maintain a working environment free from discrimination and sexual harassment. All staff must maintain regular, consistent, predictable attendance, maintain good working habits and adhere to all policies and procedures.

Applicants must be authorized to work in the US at all times during their employment with the Department of FISCal.

The Department of FISCal does not :

• Sponsor visas
• Utilize E-Verify for employment authorization/certification purposes
• Participate in the Science, Technology, Engineering, and Math Optional Practical Training (STEM OPT) extension program

Special Requirements

• The position requires a Background Investigation be cleared prior to being hired.
• The incumbent will use tact and interpersonal skills to develop constructive and cooperative working relationships with others, e.g., stakeholders, customers, management, peers, etc., to facilitate communication to improve the work environment and increase productivity.
• This position requires the ability to work under pressure to meet deadlines .
• The incumbent is expected to perform functions and duties under the guidance of the Department of FISCal’s core values.
• The incumbent provides back-up, as necessary, to ensure continuity of departmental activities.
• This position may require the use of a hand-cart to transport documents and/or equipment over 20 pounds.
  

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing customer service in a professional or service-oriented environment.
• Experience using ticketing or service request systems.
• Experience with supply ordering, inventory, and/or warehouse operations.
• Experience receiving, tracking, and maintaining departmental assets.
• Experience supporting facility operations.
• Experience using employee badging or access control systems.
• Experience developing, reviewing, and/or maintaining technical documentation, including policies, procedures, and system documentation.
• Experience applying health and safety standards and practices in a workplace or operational setting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Statement of Qualifications

Statement of Qualifications (SOQ)

A Statement of Qualifications (SOQ) is required and must be submitted with your application. The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely in writing.

When completing the SOQ, you must title the page “Statement of Qualifications” and list the question, providing your answer below. When completing the SOQ please explain your answers thoroughly, including all relevant experience, education and training. The SOQ must be typed in 12-point Arial font and be no more than one page in length with correct grammar use, punctuation and spelling. Your SOQ must address the following:

Describe a time you had to gather information from others in order to make a recommendation to higher management on a course of action.

Please attach your SOQ to your application. Applications received without the SOQ or that do not follow these instructions will not be considered.

Note: Resumes, letters, and other materials will not be evaluated or considered as responses to the Statement of Qualifications.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is required and must be submitted with your application. Please see instructions below.