Salesforce Business Analyst

Salesforce Business Analyst

Position Summary: The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Key Responsibilities:

Primary Duties and Responsibilities (details of the basic job functions):

The Salesforce Business Analyst will be responsible for assisting in gathering requirements, configuring, maintaining, and supporting Salesforce solutions to meet our business needs.

Duties may include:

• Collaborate with cross-functional teams to ensure alignment between business needs and Salesforce functionality.
• Gather, refine and drive requirements
• Building business stakeholder relationship
• Uncovering needs through flow diagrams
• Facilitate requirements working sessions
• Relaying and clarifying requirements for the development and testing teams
• Prepare and/or review test cases
• Provide Training for pre and post deployment.
• Maintain a healthy refined backlog
• Participate in Agile Ceremonies

Qualifications:

Required

Education (include minimum education and any licensing/certifications):

• A bachelor's degree in Business Administration, Information Systems, or related field, or equivalent work experience.

Experience:

• 2+ years experience in Salesforce as an Administrator or Business Analyst

Knowledge and Skills:

• Knowledge of Sales and Service processes in Salesforce
• Strong analytical and problem-solving skills.
• Good written and verbal communication and interpersonal skills.
• Ability to work both independently and collaboratively in a team environment.
• Ability to pivot in a fast-paced environment.
• Understanding and Agile mindset

Preferred:

• Certified as Salesforce Administrator preferred

Flex Work in Work Environment:

This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.

Compensation & Benefits Overview:

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Compensation:

Salesforce Business Analyst will earn a competitive annual salary of $95,000 - $115,000 with annual bonus potential, based on performance.

Benefits:

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.
• 401(k) plan to support long-term financial goals.
• 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
• Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
• Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays:
• Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.
• Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.
• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.
• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Job Posting Period:

This position is expected to remain posted through 8/28/2026; however, it may close at any time once a qualified candidate pool is identified.