Operations Coordinator

To manage day-to-day headcount operations including position releases, hiring request workflows, and organizational data while also driving improvements to our tracking tools, reporting, and team processes. Responsibilities:

• Headcount & Position Management (Business as Usual)
• Help with the release/return of open positions from reserve to teams and track these releases
• Support movement in and out of the departmental headcount reserve by making updates in the workforce management system
• Pull organizational data exports when needed
• Work with cross-functional partners to help unblock open positions if there are any roadblocks
• Manage and review the queue of organizational change requests
• Hiring Request Workflow Tool Management (Business as Usual)
• Assign workflows to incoming hiring requests
• Ensure requests are progressing through approval queues and close out completed tickets
• Team Operations Management (Project Based)
• Own and improve the headcount release tracker for next year - Explore integrations/automations for the release tracker
• BAU Reporting (Project Based)
• Own and improve operational metrics that we report out on
• Team Operations Management (Project-Based)
• Project Timing: Will start in H2, will take about a quarter
• Capture and develop teams Standard Operating Procedures (SOPs) in partnership

General Skills Required:

• Should be able to receive general guidance and work independently and as part of team
• Should be able to think creatively and influence project/program assignment
• Strong attention to detail & organizational skills
• Ability to work in ambiguous situations and figure out potential solutions
• Ability to understand and navigate complex organizational structures
• Ability to learn and adapt to new tools and systems (e.g., OrgTool, GSD)
• Previous experience working in an HR capacity (workforce planning)

Technical Skills Required:

• Proficiency in G-Suite
• Some level of position management experience
• Database management and data visualization
• Excellent communication and writing skills

Preferred Skills:

• Strong analytical and problem-solving skills
• Workforce management system experience
• File management and document version control

#J-18808-Ljbffr Dexian