Risk Program Specialist

Role Description

The Risk Program Specialist is needed to perform a variety of high-level fraud, risk mitigation, data analysis, member experience tasks, and project management functions. The position will work closely with internal and external customers to analyze and translate information between assigned business and operational teams, to align needs with the current or future capabilities delivered through Enhanced Fraud Services.

• Conduct project research, analytics, reporting, and data for initial requests, escalating to the consultant if necessary.
• Coordinate project timelines, objectives, and performance requirements are met for assigned projects.
• Monitor company databases and team dashboards to support internal requests and liaison with other teams to provide data.
• Troubleshoot customer data requests for both internal teams and external credit union partners and customers. Identifies root causes related to newly discovered issues.
• Review daily reports, validate details, and provide initial analysis for requests.
• Create and maintain processes, procedures, and documentation; keeping all current and up to date; make recommendations for process improvements.
• Provide first level review with card monitoring research before handoff.
• Onboard new credit unions to the solution. Must have an in-depth understanding of the solution to understand and respond to user needs in rapidly changing business environments.
• Build relationships by acting as a liaison for various customers and internal teams.
• Conduct data analysis. Partner with consultants to generate more in-depth review of suspicious activity and follow up for the team’s customers.
• Provide support and coverage to the consultants.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Economics, Fraud/Risk discipline or related field or combination of education and relevant industry experience required.
• Two (2) years professional experience in risk management, fraud prevention or fraud analytics required.
• Three (3) years within the financial service industry preferred.
• Experience with data analytical tools preferred.
• Project management experience preferred.

Requirements

• Strong verbal and written communication skills, problem solving, analytical and organizational skills are required.
• Ability to document processes and coordinate projects.
• Aptitude in data, reporting and analytics environments.
• Ability to work independently, or collaboratively in a team environment.
• Thorough knowledge of Microsoft Office (Excel, PowerPoint, Word) required.
• Ability to engage in a timely, responsive, and communicative manner, providing an excellent service experience both internally and externally.

Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.