Program Coordinator, Resuscitation & Simulation

Program Coordinator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description

Under the general direction of the Simulation Operations Manager of the Department of Professional Development and Simulation, the Program Coordinator will provide primary operational oversight for LHMC's ACLS, BLS, and RQI programs. This role is responsible for course scheduling and coordination, learner and instructor support, record management, data tracking, and quality/compliance-related administrative processes required for life support training. The position also provides ongoing administrative support to Simulation Center operations, including scheduling, communications, documentation, and event logistics as needed. Must have current BLS and/or ACLS Provider and Instructor certification.

Essential Duties and Responsibilities including but not limited to:

• ACLS/BLS Program Coordination (Primary)
• Adheres to TC policies and procedures as outlined in the AHA Program Administration Manual (PAM).
• Coordinates ACLS and BLS course logistics, including annual calendar support, course scheduling, room reservations, registration/rosters, and participant communications.
• Serves as the primary contact for learners, instructors, departments, and training sites regarding course requirements, logistics, and completion processes.
• Prepares course materials and equipment checklists; supports set-up/tear-down and ensures training spaces are ready for delivery.
• Supports post-course processing, including completion documentation, data entry/reporting, and distribution of course completion documentation/cards per program policy.
• Troubleshoots day-of-course issues, escalates concerns appropriately, and supports a high-quality learner experience.

• RQI Program Administration (Primary)
• Supports daily administration of the RQI program including enrollments, access support, scheduling workflows, and customer service for learners and departments.
• Coordinates operational readiness of RQI stations by monitoring supplies and functionality; submits maintenance tickets and follows up with appropriate teams/vendors.
• Tracks participation/compliance metrics and prepares routine reports for leadership, committees, and stakeholders as requested.
• Assists with communications related to assignments, due dates, remediation pathways, and policy updates.

• Records, Security, and Quality/Compliance Support (Primary)
• Maintains secure systems for course documentation, rosters, evaluations, record retention, and other required program files.
• Supports the secure handling and distribution of course exams/materials and completion documentation in accordance with program policy.
• Assists with internal quality monitoring activities including evaluations, audits, corrective actions, and documentation readiness for reviews.
• Helps ensure instructor profiles, course records, and program files remain current and accurate.

• Instructor and Faculty Administrative Support (Primary)
• Supports instructor onboarding logistics, documentation tracking, and routine communications.
• Assists with instructor scheduling, roster management, and dissemination of program updates.
• Helps coordinate instructor meetings, updates, and required administrative processes tied to instructor status.

• Simulation Center Support (Secondary)
• Provides administrative support to Simulation Center operations, which may include: scheduling support, room bookings, and calendar coordination.
• Creates and maintains tracking tools, rosters, evaluations, and routine reporting.
• Assists with communications (course announcements, reminders, flyers as assigned), supporting documentation management and shared-drive organization.
• Assists with supply ordering, inventory tracking, and basic invoice support.
• Supports simulation event logistics as needed, including space readiness, room turnovers, and coordination with simulation staff.

• Committees / Special Projects (As Assigned)
• As directed, supports department initiatives, task forces, or committees related to resuscitation education, emergency response, and/or simulation operations.
• Collects and summarizes operational data to support continuous improvement.

Minimum Qualifications:

• Education: High school diploma required; Associate's degree or higher preferred.
• Current BLS and/or ACLS Provider and Instructor certification.

• Experience: Minimum of 1-3 years in a clinical healthcare profession required; experience with simulation in healthcare education preferred.
• Prior administrative/program coordination experience required; experience supporting clinical education, training programs, or healthcare operations preferred.

• Licensure/Certification: Current BLS and/or ACLS Provider and Instructor certification.

• Competencies: Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.
• Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative and creativity to resolve issues.
• Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

Preferred Qualifications:

• Experience supporting ACLS/BLS course operations and/or RQI administration.
• Familiarity with American Heart Association's Atlas website.
• Experience in a simulation center, education department, or other clinical training environment.
• Clinical background is preferred.

• Skills, Knowledge & Abilities: Strong attention to detail; comfort working in compliance-focused processes.
• Ability to prioritize and manage multiple deadlines independently.
• Clear and professional communication with learners, instructors, and leaders.
• Strong problem-solving and follow-through; ability to escalate appropriately.
• Proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and data tracking systems.

Pay Range:

$27.89 - $36.79

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled