Customer Service Associate II

Job Description

Job Description

We are hiring a Customer Service Associate II in New York, NY. Each member of our team has the primary objective of delivering an exceptional customer experience. The Customer Service Associate II must possess excellent communication skills and the ability to handle multiple customer interactions efficiently. In addition to customer support this position also handles escalations, ticket creation and follow-ups. This is an exciting opportunity to work in a dynamic and fast-paced environment, interacting with customers and ensuring their needs are met with efficiency, respect, and professionalism.

Customer Service Associate II Preferred Skills & Qualifications:

• Superior communication skills
• Work with a sense of urgency; demonstrate timely and thoroughly execution
• Upbeat & outgoing mindset with positive energy
• Interacts successfully with individuals and also teams
• Creates productive customer connections
• Prior customer service or sales experience preferred
• Interacts successfully with team members and store management
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Capable of diffusing escalations
• High school diploma or equivalent
• SAP experience is a plus
• Flexible with an ability to handle multiple tasks when priorities shift

Customer Service Associate II Responsibilities:

• Assists in stock rotation, using the first in, first out method and restock outs
• Answer customer inquiries in a professional manner
• Enter, track, monitor and coordinate customer materials.
• Delivers orders to customers as they arrive for pickup
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complete sales transactions
• Manage time with customer efficiently and effectively
• Provide timely communication, leadership, and continuous feedback towards process improvement.
• Specific customer purchase order processing
• Analyze customer needs and provide appropriate solutions
• Handle customer inquiries, complaints, and escalations in a professional manner
• Maintain accurate and detailed records of customer interactions

Customer Service Representative Benefits:

• Flexible scheduling and competitive compensation
• PTO
• Health & Wellness plan options for full time employees
• Guided training

Compensation is determined based on a variety of factors including skills and abilities, education, experience and other relevant factors. The Employer retains the right to change or assign other duties to this position. Essential functions and responsibilities may be subject to change in order to meet operational needs. We are in an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, orientation, gender identity, national origin, veteran or disability status.

Please submit a resumé to apply.