Head of Product - Merchant Services

Define and lead the multi-year Merchant Services product strategy, spanning SMB, middle market, and large enterprise clients Shape Wells Fargo’s go-to-market position across core acquiring, integrated payments, and digital commerce ecosystems Identify and scale opportunities in real-time payments, eCommerce, omnichannel acceptance, payments orchestration, and merchant data solutions Champion innovation in areas such as digital onboarding, cash flow forecasting, and overall integration into firm wide digital assets Build and scale secure, client-centric solutions across payment acceptance and optimization, business management, digital onboarding and servicing, and internal servicing and operations Ensure consistency and scalability of product offerings across diverse client segments Effectively package, launch and commercialize solutions across all merchant segments Combine deep knowledge of the payments landscape with strong strategic thinking, market foresight, to champion new ideas that shape the future of our payment’s products and platforms Deliver a seamless omni-channel merchant experience across in-store, online, mobile, and embedded environments Lead innovation in merchant-facing capabilities, including: Frictionless onboarding and underwriting, Real-time reporting and analytics, Fraud and chargeback management tools, API-first developer experiences Ensure Wells Fargo products are competitive with leading acquirers, fintechs, and platform providers Partner with Technology to modernize merchant platforms, including cloud-based infrastructure and API-driven architecture Oversee large-scale product development and transformation initiatives, ensuring speed to market and execution discipline Drive alignment across Sales, Relationship Management, Operations, Risk, and Marketing to ensure seamless product delivery Ensure end-to-end compliance with card network rules, regulatory standards, and third-party risk frameworks Embed risk and controls into product design, balancing client experience with operational integrity Partner with Risk, Legal, and Compliance to navigate evolving payment regulations and network mandates Navigate a complex matrix of internal stakeholders, including segment teams, risk, compliance, operations, and executive leadership Drive alignment and adoption across the enterprise, ensuring successful product launches and sustained performance Build and lead a high-performing product organization, including leaders across segment-based and platform-based teams Drive a culture of innovation, speed, accountability, and client-centricity Develop strong succession pipelines and next-generation product leaders Requirements 10+ years of Product Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 6+ years of Management experience Deep expertise in merchant services, including acquiring, POS ecosystems (Clover), and enterprise payments Strong understanding of payment gateways, APIs, digital commerce platforms, and embedded finance models Proven success leading platform modernization and digital transformation initiatives Strong familiarity with card network rules, interchange economics, and merchant pricing models Exceptional ability to influence C-suite stakeholders and drive enterprise alignment Proven experience owning product portfolio strategy at scale Agile mindset with a bias for action and iterative execution Strong analytical skills and ability to translate data into strategic decisions Exceptional communication and stakeholder engagement capabilities Experience managing risk and regulatory engagement in a financial services context. Core Competencies Demonstrates deep expertise in Merchant Services and Product Management, with a strong focus on payment gateways, digital commerce platforms, and compliance with regulatory standards. Proven ability to lead product strategy, drive innovation, and influence stakeholders across diverse client segments. Highest-signal resume keywords Product Management Experience Merchant Services Expertise Payment Gateway Knowledge Agile Mindset Stakeholder Engagement ATS Optimization Keywords Hard Skills Product Portfolio Strategy Digital Transformation Data Analysis Risk Management Compliance Standards Soft Skills Exceptional Communication Influencing C-Suite Stakeholders Team Leadership Client-Centricity Analytical Thinking Industry Keywords Merchant Services Acquiring Interchange Economics Embedded Finance Models Omnichannel Acceptance Tools & Technologies POS Ecosystems APIs Digital Commerce Platforms Cloud-Based Infrastructure Fraud Management Tools #J-18808-Ljbffr Jobtailor