Forward Deployment Engineer

New York City Metro, New York, United States

Seattle, Washington, United States

Austin, Texas, United States

Miami, Florida, United States

Minneapolis, Minnesota, United States

+1

About the job

We are building Reflow, a workforce and workflow intelligence platform that helps teams improve performance through a deep understanding of how work actually happens. Customers get excited after the first demo. Forward Deployed Engineers turn that excitement into adoption, retention, and growth.

This is a technical, customer-facing role at the intersection of customer success, engineering, product, and go-to-market.

What you’ll do

• Own the customer journey: Setup, onboarding, adoption, and long-term success.
• Shorten time-to-value: Move customers from demo to value quickly.
• Work hands-on with customers to configure Reflow for their real life use cases and turn their data into meaningful information to help them data driven business decisions.
• Build integrations, data pipelines, prototypes, and proofs of value for strategic customers
• Debug data issues, model behavior, and system performance in live customer environments
• Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
• Partner with product and engineering to surface technical gaps, edge cases, and feature opportunities
• Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
• Build strong relationships that lead to expansions and renewals.
• Create and refine the playbook: Onboarding processes, success metrics, touchpoints.

Who you are

• Entrepreneurial: Former founder, early employee of a startup, or operator who thrives in ambiguity.
• Technical background with hands-on experience in engineering, data, or systems roles
• Comfortable writing code, working with APIs, data pipelines, and production systems
• Able to move between customer conversations and technical implementation without losing momentum
• Curious and analytical. You dig into workflows, systems, and data to uncover root causes
• Sharp communicator: Written, verbal, and human.
• Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.

Bonus Points

• Experience as a Forward Deployed Engineer, Solutions Engineer, Customer Success, or early-stage startup engineer
• Background in B2B SaaS, enterprise software, or data-heavy products
• Familiarity with analytics platforms, BI tools, workflow systems, or automation software
• Experience supporting enterprise customers through security, data access, or compliance reviews*
• Be an early, high-impact hire working directly with the founders and founding team
• Shape how Reflow is deployed, adopted, and extended in the real world
• Influence product direction by bringing real customer systems and constraints into engineering decisions
• Build, deploy, learn and repeat

We’re open to you starting part-time and evolving into full-time (contract or W2).

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Preferred Skills

Strong technical background with hands-on experience in engineering, data, or systems roles

Comfortable writing code, working with APIs, data pipelines, and production systems

Able to move between customer conversations and technical implementation without losing momentum

Curious and analytical. You dig into workflows, systems, and data to uncover root causes

Clear communicator who can explain technical concepts to non-technical stakeholders

Methodical and organized. You create repeatable playbooks, templates, and deployment patterns