General Manager - Hilton Chicago O'Hare Airport

Job Description

Exceptional Hospitality Starts with You

About the Opportunity:

Are you ready to lead one of Chicago's most connected and fast-paced hospitality destinations? Hilton Chicago O'Hare Airport is seeking an experienced and visionary General Manager to oversee daily operations, inspire a high-performing team, and deliver exceptional service at one of the nation's busiest airport hotels.

In this role, you'll be at the forefront of creating a seamless guest experience-guiding a collaborative team, driving operational and financial performance, and ensuring every guest interaction reflects Hilton's signature hospitality. We're looking for a dynamic leader with a strong background in full-service hotel operations who can balance strategic leadership with a hands-on approach in a high-volume environment.

This is more than a leadership role-it's an opportunity to shape the future of a premier Hilton property and make a lasting impact on both the team and travelers from around the world. If you're passionate about hospitality excellence and ready to lead at the gateway to Chicago, we invite you to join us on this exciting journey.

About the Property:

Connected directly to O'Hare International Airport via underground walkways, Hilton Chicago O'Hare Airport offers unmatched convenience and full-service hospitality in one of the nation's busiest travel hubs. The hotel welcomes business travelers, airline crews, convention attendees, and international guests with seamless airport access and easy connections to downtown Chicago.

The property features spacious guest rooms and suites designed for comfort and productivity, along with multiple dining options, a fitness center, indoor pool, business center, and concierge services. With over 40,000 square feet of flexible meeting and event space, the hotel is a premier destination for conferences, corporate gatherings, and special events.

Combining the energy of a global gateway with Hilton's signature hospitality, Hilton Chicago O'Hare Airport delivers a fast-paced yet welcoming environment where service excellence and guest experience remain at the forefront.

For more information on this property, please click HERE.

What are we looking for?

Basic Qualifications:

• Minimum two years' Hotel Manager OR five years Executive Committee member experience at a at a similar-sized or larger hotel
• Proven experience in hotel operations, with a strong focus on rooms management
• Skilled in cultivating and sustaining strong relationships with ownership groups
• Solid commercial acumen with expertise in financial oversight and revenue optimization
• Thoughtful people leadership with a demonstrated track record of driving engagement and overseeing high-performing teams
• Demonstrated experience managing labor relations and union partnerships

Preferred Qualifications:

• Hilton brand experience
• Local market experience

Responsibilities

As General Manager, your responsibilities will also include:

• Managing and optimizing hotel operations: You will lead the hotel with strategic oversight of all departments - ensuring alignment with Hilton brand standards. Through effective budgeting, forecasting, and service delivery, you'll drive operational excellence and a seamless guest experience. By identifying inefficiencies and leveraging guest feedback, you'll implement targeted improvements that enhance workflow, reduce waste, and elevate service. Your focus on continuous improvement, coaching, and innovation will strengthen team performance and consistently exceed guest expectations.
• Managing commercial financial performance: You'll take full ownership of the property's financial performance, including sales, revenue and finance that will lead to growth, cost control, and profitability. This means setting and achieving targets for key performance indicators like GOP and RevPAR, while maintaining strong financial discipline. You'll also collaborate closely with the hotel's commercial team and lead budgeting, forecasting, and strategic planning processes to ensure sustained financial health and business agility.
• Communicating with key stakeholders: As the primary point of contact for hotel owners and Hilton's corporate leadership, you will be responsible for maintaining alignment on business goals, operational strategies, and performance expectations. You will deliver regular updates, collaborate on long-term planning, and act as a trusted advisor, ensuring transparency and partnership at every level.
• Leading and developing on-property teams: You will cultivate a high-performing, people-first culture by recruiting top talent, championing diversity and inclusion, and supporting the professional development of every team member. Through performance management, coaching, and recognition programs, you'll inspire engagement, accountability, and continuous growth. Your leadership will empower teams to deliver outstanding service while growing their own careers at Hilton.

Qualifications

What It Takes to Make the Stay


At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:


A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture


At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.


Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.


Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.


Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

About the Team

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton - Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support - Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources - Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) - Recharge, relax, and take time for what matters most
• Health & welfare benefits - From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future - Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.