Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: I opened my agency in 2017, and today I’m fortunate to lead a team of five. I’ve been with State Farm since 2010, working in corporate, in leadership roles, and as an aspirant before opening my own agency. I’m a college graduate, married with two wonderful kids, and our family includes a horse and two dogs who keep life interesting. Community involvement is important to me. I support organizations such as the Wake County Nurse Family Partnership, Communities in Schools, and the New Location Racehorse Adoption Program. Team members enjoy several perks, including a closed lunch hour each day, early closures at 3 p.m. on Fridays, a Simple IRA, and health benefits. Our office has a calming, home-like atmosphere—featuring artwork from a local female artist, a fully stocked fridge, free snacks and coffee, monthly team lunches, planned breakfast gatherings, and regular team-building events. During the holidays, we participate in Angel Gifts for Children to give back to families in need. I look for team members who are coachable, personable, supportive, and thrive in a collaborative environment. Most importantly, I value people who are passionate about helping others succeed and who enjoy being part of a warm, connected, team-focused office. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Morgan Hedderich - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES: Manage customer accounts and update information in the database. Assist customers with policy changes and inquiries. Process insurance claims and follow up with customers on claim status. Coordinate with underwriters to ensure timely policy issuance. QUALIFICATIONS: Strong organizational skills and attention to detail. Excellent customer service and communication skills. Previous experience in insurance or a related field preferred.