Senior Client Service Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics provide a comprehensive overview of the risk landscape. Here, you’re not just improving clients' risk profiles; you’re building trust. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. Overview At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients. You’ll work closely with senior leaders, clients, and colleagues to build strong relationships, solve complex challenges, and ensure every interaction adds value. This is your opportunity to shape strategy, mentor others, and make a lasting impact while advancing your career. How You'll Make an Impact You’ll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you’ll ensure clients receive tailored solutions that meet their needs. You’ll also play a key role in mentoring team members and fostering a culture of collaboration and excellence. Here’s what you’ll do: Lead the renewal process and strategy for more complex accounts by overseeing compilation of client information, needs analysis, and delivering timely, tailored solutions. Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage. Build and maintain strong relationships with clients and carrier partners through timely responses and strong customer service, ensuring trust and satisfaction. Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies. Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development. Conduct regular audits to ensure compliance with regulations and maintain high service standards. Oversee the accuracy and management of client and policy data using Gallagher’s systems. Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations. About You Here’s what you’ll bring to the role: Bachelor’s degree with a minimum of 5+ years of client service and/or claims management experience or High School degree/GED with a minimum of 10+ years of client service and/or claims management experience A Property and Casualty Insurance License Proficiency in Microsoft Office A desire to build relationships and deliver results Adaptability and resilience in managing shifting priorities A collaborative mindset to work with teams across Gallagher Desired: At least 1+ year of supervisory experience Compensation and Benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get: Medical/dental/vision plans, which start from day one Life and accident insurance 401(K) and Roth options Tax‑advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... Inclusion and Diversity Gallagher embraces the diverse identities, experiences, and talents of its employees, allowing us to better serve our clients and communities. We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination by our managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Gallagher