Strategic Account Manager, Business Services (Remote)

After enabling anyone to take payments and never miss a sale, So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one businesses with complex operations, sellers just starting, as well as merchants building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Strategic Account Management organization is looking for a tenured customer-facing professional to manage relationships with some of Square’s largest sellers in the Food and Beverage vertical. The Strategic Account Management program establishes, retains, and grows Square’s most valuable and You will work with business owners and c-level executives to find creative ways for Square’s first and third party ecosystem to solve their complex business while serving as an upmarket seller advocate to product teams.

The ideal candidate is a consistent over-performer on all key performance They engage customers and influence internal opportunities, while navigating complex projects and negotiations. driven by serving customers, can work independently, and thrive in ambiguous Manage a book of 150 - 175 Strategic Food & Beverage Sellers in the Denver Grow account-based revenue via use-case expansion opportunities, cross-sell Serve as the voice of the upmarket seller with Product Teams * customer needs; project manage the execution of these technical solutions in Partner with Strategic Account Executives on high-growth deals * Provide white glove client service and troubleshooting to ensure resolution Inform operations and program design for this segment at scale * Conduct quarterly business reviews with various stakeholders

5+ years of relevant Account Management experience * Experience Managing, retaining and growing a book of business * Consistent over-performance on key sales or customer success metrics * Remarkable discovery skills with customers based in genuine curiosity about their business * Proven experience managing multiple projects internally with engineering, Contract and/or pricing negotiations experience with external senior Creative and strategic problem solving capabilities, resolving issues and Amounts listed above include target variable compensation.

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work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family Each of our brands unlocks different aspects of the economy for more Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. the way customers manage their spending over time. TIDAL is a music platform Together, we’re helping build a financial system that is Privacy Policy [